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Home Access Plus+ Thread, Home Access Plus+ V7 Booking System Issues in Projects:; Hi, apologies for starting a new thread I was not sure if to add to another? First of all Nick, ...
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    Home Access Plus+ V7 Booking System Issues

    Hi, apologies for starting a new thread I was not sure if to add to another?

    First of all Nick, thankyou for all your hardwork. What you have produced is fantastic!

    Now to my problem. It's late so if I'm not quite coherent in my description, I'll be blaming that fact. :P

    To help I have added pics.

    Firstly, when I attempt to add a booking I get the following error:

    Home Access Plus+ V7 Booking System Issues-message.jpg

    That's fine, I refresh the page and the booking has been made. However in the past I'm sure the persons display name was shown with the booking, not their username? Have I missed something on the setup?

    Then, if I check other dates, the calendar covers the first lesson 'area', only a refresh will clear it.

    Home Access Plus+ V7 Booking System Issues-coveredname.jpg

    Then finally, if I were to cancel the booking I get a new message error, the screen greys out and I need to refresh the page again to clear:

    Home Access Plus+ V7 Booking System Issues-cancel.jpg
    &
    Home Access Plus+ V7 Booking System Issues-grey.jpg

    Again apologies if these are known issues, and any help accepted in clearing them if anyone has any ideas?

    Edit: This done from home on Win 7 64bit, IE9. Server is 2003 running IIS6.
    Last edited by wdwm; 21st September 2011 at 01:25 AM. Reason: Additional Info Added

  2. #2
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    Quote Originally Posted by wdwm View Post
    Hi, apologies for starting a new thread I was not sure if to add to another?

    First of all Nick, thankyou for all your hardwork. What you have produced is fantastic!

    Now to my problem. It's late so if I'm not quite coherent in my description, I'll be blaming that fact. :P

    To help I have added pics.

    Firstly, when I attempt to add a booking I get the following error:

    Click image for larger version. 

Name:	message.jpg 
Views:	108 
Size:	26.3 KB 
ID:	11375
    Should be fixed in v7.2 (when it's out later today). It's due to the email address not being in AD/SMTP server being disabled. I'd forgotten to check to see if SMTP was disabled
    Home Access Plus&#43
    Quote Originally Posted by wdwm View Post
    That's fine, I refresh the page and the booking has been made. However in the past I'm sure the persons display name was shown with the booking, not their username? Have I missed something on the setup?
    What user are you using to connect to AD? It needs to be an administator preferably
    Quote Originally Posted by wdwm View Post
    Then, if I check other dates, the calendar covers the first lesson 'area', only a refresh will clear it.

    Click image for larger version. 

Name:	coveredname.jpg 
Views:	79 
Size:	19.5 KB 
ID:	11376
    You should be abled to click here it says 1a and the calendar disapears
    Quote Originally Posted by wdwm View Post
    Then finally, if I were to cancel the booking I get a new message error, the screen greys out and I need to refresh the page again to clear:

    Click image for larger version. 

Name:	cancel.jpg 
Views:	88 
Size:	26.1 KB 
ID:	11377
    &
    Click image for larger version. 

Name:	grey.jpg 
Views:	131 
Size:	25.8 KB 
ID:	11378

    Again apologies if these are known issues, and any help accepted in clearing them if anyone has any ideas?

    Edit: This done from home on Win 7 64bit, IE9. Server is 2003 running IIS6.
    Same as above, fixed in v7.2.

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    Thanks Nick for the updates. The user I connect with is the admin.

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    Still having an issue with booking and cancelling lessons. It throws up a new error:

    Home Access Plus+ V7 Booking System Issues-calendarcancel.jpg

    And user names are still being shown not display names. I'm using the administrator account to connect to the AD.

    (Thanks for quick turn around on new patch!)

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    Quote Originally Posted by wdwm View Post
    Still having an issue with booking and cancelling lessons. It throws up a new error:

    Click image for larger version. 

Name:	calendarcancel.jpg 
Views:	121 
Size:	24.2 KB 
ID:	11401

    And user names are still being shown not display names. I'm using the administrator account to connect to the AD.

    (Thanks for quick turn around on new patch!)
    Further update, I've just tried a creating a ticket. In the drop down it only shows the user names ("xyz - xyz") as opposed to username and display name. Then when I attempt to create ticket I get an error page:

    [IndexOutOfRangeException: Index was outside the bounds of the array.]
    HAP.Web.HelpDesk.Ticket..ctor(XmlNode node) +626
    HAP.Web.HelpDesk.Default.loadtickets() +452
    HAP.Web.HelpDesk.Default.Page_Load(Object sender, EventArgs e) +74
    System.Web.Util.CalliHelper.EventArgFunctionCaller (IntPtr fp, Object o, Object t, EventArgs e) +14
    System.Web.Util.CalliEventHandlerDelegateProxy.Cal lback(Object sender, EventArgs e) +35
    System.Web.UI.Control.OnLoad(EventArgs e) +91
    System.Web.UI.Control.LoadRecursive() +74
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2207
    The ticket does get created but if I click to view I get:

    Databinding methods such as Eval(), XPath(), and Bind() can only be used in the context of a databound control.
    Line 104: <asp:Repeater runat="server" ID="currentticket">
    Line 105: <ItemTemplate>
    Line 106: <h1><span style="float: right;"><%#Eval("Status") %></span><a href="<%=ResolveClientUrl("~/helpdesk/ticket/" + Eval("Id").ToString()) %>">#<%#Eval("Id") %></a> - <b><%#Eval("Subject") %> - Priority: <%#Eval("Priority")%></b></h1>
    Line 107: <div style="border-bottom: solid 1px #7da2ce padding: 4px;">Filed on <%#Eval("Date")%> by <%#((HAP.Web.HelpDesk.Ticket)Container.DataItem).U ser.DisplayName %></div>
    Line 108: </ItemTemplate>
    Then finally, if I check for closed tickets:

    Index was outside the bounds of the array.
    [IndexOutOfRangeException: Index was outside the bounds of the array.]
    HAP.Web.HelpDesk.Ticket..ctor(XmlNode node) +626
    HAP.Web.HelpDesk.Default.loadtickets() +452
    HAP.Web.HelpDesk.Default.Page_Load(Object sender, EventArgs e) +74
    System.Web.Util.CalliHelper.EventArgFunctionCaller (IntPtr fp, Object o, Object t, EventArgs e) +14
    System.Web.Util.CalliEventHandlerDelegateProxy.Cal lback(Object sender, EventArgs e) +35
    System.Web.UI.Control.OnLoad(EventArgs e) +91
    System.Web.UI.Control.LoadRecursive() +74
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2207

  6. #6
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    Are you running v7.2? v7.2 should of fixed 1 of those issues

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    Quote Originally Posted by nickbro View Post
    Are you running v7.2? v7.2 should of fixed 1 of those issues
    Yes, downloaded the patch update not the full version.

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    Try downloading the patch again, the booking system file didn't get properly updated

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    As for usernames not showing properly, the info for that is pulled from AD, DISPLAY NAME or NOTES

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    Hi Nick,

    Have reinstalled the 7.2 patch and there were extra files than lastnight. Apart from creating a ticket, all the other bugs are still there. Is it worth me trying a complete fresh install?

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    Yes, it is

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    Same issues with fresh install. Gonna go scratch me head and have another look. Thankyou for your support thusfar Nick, it is appreciated.

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    Updated setup file in both ZIP files now on codeplex

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    I still have issues with the booking system and helpdesk. It appears that it can not produce the 'displayName' correctly, this leads to other various errors that I've previously mentioned. Too my knowledge (after several resintalls) I have followed the set up correctly. I run IIS6 on a Win server 2003 SP2 server. Are there others out there suffering similair issues with? if so, how did you get around the displaying of the displayName? (please)

    The following image is from the help desk 'Create Admin Ticket' area.

    Home Access Plus+ V7 Booking System Issues-userdisplayname.jpg

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    The drop down list is populated directly from AD, it should pull the notes and display name. Ok, done some digging, seems to be ignoring the display name. Will be fixed in v7.5 due out this weekend hopefully

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