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Home Access Plus+ Thread, Hap slow login in Projects:; Hi We seem to have an issue where logging in take about 30 seconds externally and internally We use single ...
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    ful56_uk's Avatar
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    Hap slow login

    Hi

    We seem to have an issue where logging in take about 30 seconds externally and internally

    We use single sign on internally which works fine but takes about 30 seconds to produce the first page which is email with live tile to the local exchange.

    Is this normal and is there away of fine why the initial login takes longer.

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    I'm sure I read somewhere that admin accounts take longer than a normal user.

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    ful56_uk's Avatar
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    Not just admin accounts all I think well I know staff certainly

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    fairm010's Avatar
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    What spec is your IIS server? And you have an internal DNS route set up for HAP?

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    ful56_uk's Avatar
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    Iis server has 8gb ram 2008r2 4 processors is virtual on sad disks. Hap is the only thing on this server.

    It has it's own dns record under our sub domain internal

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    fairm010's Avatar
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    If you install Firefox then the Firebug add on it will tell you what scripts are taking up what proportion of the login time.

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    ful56_uk's Avatar
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    Cheers I'll give that a try.

    Did some testing this morning and found that if I disable the live tiles for email count and calendar restores login times to pretty much instant.

    These tiles are working fine and display the correct information about the logged in users calendar events and unread email fine. Just slow to login.

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    ful56_uk's Avatar
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    Seems to be not the live tiles. Internally using single sign on in internet explorer. This works fine but thinking maybe taking its time doing the auth bit for single sign on. Anything I can look for?

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    When the user logs in the system has to get a full list of the users roles this can take some time. It is then cached so subsequent requests are quick.

    Try going to /hap/kerberos.aspx?returnurl=/ instead of /hap/login.aspx?returnurl=/

    login.aspx has to check the DNS entries to see if you are internal or not which can take a moment to complete as well.

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    ful56_uk's Avatar
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    Thanks nick

    When set my home page to

    Https://hap.domainname.com/hap/Kerbe...px?returnurl=/

    It takes me to the iis7 splash screen

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    nickbro's Avatar
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    sorry, returnurl=/hap/

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    ful56_uk's Avatar
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    That Gives me a 404 error file not found if set as home page

    However if I paste that URL in to another tab it either logs me in as hap

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    /hap/kerberos.aspx?returnurl=/hap/ instead of /hap/login.aspx?returnurl=/hap/

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    done that

    https://hap.domainname.com/hap/kerbe...eturnurl=/hap/

    if i paste it into a new tab logins a hap user

    if i set it as my home page and open a brand new internet explorer session i get the 404 error

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    nickbro's Avatar
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    Have you configured kerberos SSO?

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