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Home Access Plus+ Thread, Hap slow login in Projects:; Yes, well i followed in the video. and the popup appears in hap tell me i have ive also check ...
  1. #16
    ful56_uk's Avatar
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    Yes, well i followed in the video. and the popup appears in hap tell me i have

    ive also check the folder on the server and confirm the kerberos.aspx is there

    in IE
    set as home page 404 error this is the return url https://hap.domainname.com/hap/,/hap/ i entered this https://hap.domainname.com/hap/kerbe...eturnurl=/hap/
    past in the address again on the same tab that had the 404 error logins fine with my users quick
    past in new tab on same ie session logins as hap user

    ive double checked to make sure my home page is set to the correct url
    Last edited by ful56_uk; 3rd July 2014 at 02:53 PM.

  2. #17

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    You shouldn't be getting logged in with the HAP user, it should log in with the user account if it's been set up correctly, if it hasn't then you have a kerberos issue on the server which isn't logging the user in. Is the user using IE?

    You should get to the home page and have be able to see this
    Click image for larger version. 

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  3. #18

    nickbro's Avatar
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    Attached is a dll which improves the login page speeds when using kerberos, I've found it now takes 2 seconds to login and load the homepage, where as it was taking up to 10 seconds.
    Attached Files Attached Files

  4. #19
    ful56_uk's Avatar
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    Sorry Nick

    Hap slow login-imageuploadedbyedugeek1404414220.019772.jpg

  5. #20
    ful56_uk's Avatar
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    Quote Originally Posted by nickbro View Post
    You shouldn't be getting logged in with the HAP user, it should log in with the user account if it's been set up correctly, if it hasn't then you have a kerberos issue on the server which isn't logging the user in. Is the user using IE?

    You should get to the home page and have be able to see this
    Click image for larger version. 

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    Yes I get that message when logging in with ie. It's only using those URLs you said to use I was seeing this errors with the hap user

  6. #21

    nickbro's Avatar
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    You need to make sure you are running hap v10.1

  7. #22
    ful56_uk's Avatar
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    Ok cheers, will do ill test tomorrow.

  8. #23
    ful56_uk's Avatar
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    hi

    been doing some tests, and its intermittent on how fast the login takes, sometimes it very a long time and it spins other times it just jumps in.

  9. #24
    ful56_uk's Avatar
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    done some more testing and it is still hanging, below on ie you get a message waiting for response from domainname.com..

    it does logged them in after a long while

  10. #25
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    Hi

    Question, when logging into HAP does it read all of the users AD groups before allowing the user to login? Still have staff experience slow login after they put in there ad username and password then hit login

  11. #26
    ful56_uk's Avatar
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    Did some more testing today. The user with the smaller number of AD group membership logs in quicker then those with large number of AD group membership. Our staff accounts do have quite a lot of email groups attach because of the way we use salamander for class and tutor groups etc...

  12. #27
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    I don't know if this will help you but our staff are members of two security groups and log ins to HAP take 1-2 seconds.

  13. #28
    ful56_uk's Avatar
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    That's what I've found. Staff with lots of ad groups takes ages. Staff with a few, seconds to login

  14. #29

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    Try changing the max recursions from 10 down to 1, and see. That setting is the hapConfig.xml file in the AD element

  15. #30
    ful56_uk's Avatar
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    ok Nick thanks ill give that a try, can i ask what that setting does

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