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Home Access Plus+ Thread, HAP Help desk issues. in Projects:; I have this issue every time somebody tries to access the help desk or the booking system on my HAP+. ...
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    HAP Help desk issues.

    HAP Help desk issues.-hap-issues.png
    I have this issue every time somebody tries to access the help desk or the booking system on my HAP+. Does anybody have any idea of how to stop this from happening.
    Attached Files Attached Files

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    Check the web.config file of the helpdesk, it has specific groups specified in there which may not match your AD

  3. Thanks to nickbro from:

    DanielCowley (25th June 2014)

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    Thank you however I now have the following parser error, any idea of how to sort this?
    Server Error in '/hap' Application.


    Parser Error

    Description: An error occurred during the parsing of a resource required to service this request. Please review the following specific parse error details and modify your source file appropriately.

    Parser Error Message: Could not load type 'HAP.HelpDesk.HelpDesk.Default'.

    Source Error:

    Line 1: <%@ Page Title="Helpdesk" Language="C#" MasterPageFile="~/masterpage.master" AutoEventWireup="true" CodeBehind="Default.aspx.cs" Inherits="HAP.HelpDesk.HelpDesk.Default" %>
    Line 2: <asp:Content ContentPlaceHolderID="head" runat="server">
    Line 3: <link href="../style/helpdesk.css" rel="stylesheet" type="text/css" />

    Source File: /hap/Helpdesk/default.aspx Line: 1


    Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.34009

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    The help desk is a separate plugin as of version 10, make sure you install that plugin as well

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    We have already installed it, do you have any other ideas as to what the problem could be?

  7. #6

    nickbro's Avatar
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    None, make sure you overwrite everything with the contents of the Help Desk plugin, it's missing either the dll or page

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