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Home Access Plus+ Thread, Index was outside the bounds of the array v10 helpdesk in Projects:; Hi @ nickbro , I'm getting this whenever anyone updates or creates a ticket. Please can you point me in ...
  1. #1
    fairm010's Avatar
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    Index was outside the bounds of the array v10 helpdesk

    Hi @nickbro,

    I'm getting this whenever anyone updates or creates a ticket. Please can you point me in the right direction?

    Index was outside the bounds of the array v10 helpdesk-haperror.png

    TIA

  2. #2
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    Can you look on the server's event log for a more detailed error message please

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    Sorry Nick, here:

    Code:
    Log Name:      Application
    Source:        Home Access Plus+
    Date:          17/06/2014 09:42:52
    Event ID:      0
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DMS-WEB-01.DMS.local
    Description:
    An error occurred in Home Access Plus+
    
    Page: HAP.HelpDesk
    
    Index was outside the bounds of the array.
    
    
    System.IndexOutOfRangeException: Index was outside the bounds of the array.
       at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments)
       at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
       at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
    
    
       at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments)
       at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
       at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Home Access Plus+" />
        <EventID Qualifiers="0">0</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-06-17T08:42:52.000000000Z" />
        <EventRecordID>2900</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DMS-WEB-01.DMS.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>An error occurred in Home Access Plus+
    
    Page: HAP.HelpDesk
    
    Index was outside the bounds of the array.
    
    
    System.IndexOutOfRangeException: Index was outside the bounds of the array.
       at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments)
       at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]&amp; outputs)
       at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
    
    
       at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments)
       at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]&amp; outputs)
       at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)</Data>
      </EventData>
    </Event>

  4. #4
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    Thanks, I'll have to look into this one, it's odd

  5. #5
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    Thanks Nick, appreciate that.

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    Can you try with this dll please, it should give more debug information
    Attached Files Attached Files

  7. #7
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    Hi Nick,

    Tried with the dll you provided, here is the error.

    Code:
    Log Name:      Application
    Source:        Home Access Plus+
    Date:          20/06/2014 07:14:38
    Event ID:      0
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DMS-WEB-01.DMS.local
    Description:
    An error occurred in Home Access Plus+
    
    Page: HAP.HelpDesk
    
    Index was outside the bounds of the array.
    
    
    System.IndexOutOfRangeException: Index was outside the bounds of the array.
       at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments)
       at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
       at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
    
    
       at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments)
       at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
       at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
       at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Home Access Plus+" />
        <EventID Qualifiers="0">0</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-06-20T06:14:38.000000000Z" />
        <EventRecordID>3476</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DMS-WEB-01.DMS.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>An error occurred in Home Access Plus+
    
    Page: HAP.HelpDesk
    
    Index was outside the bounds of the array.
    
    
    System.IndexOutOfRangeException: Index was outside the bounds of the array.
       at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments)
       at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]&amp; outputs)
       at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
    
    
       at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments)
       at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]&amp; outputs)
       at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc&amp; rpc)
       at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)</Data>
      </EventData>
    </Event>

  8. #8
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    Ok, that isn't right, it should be providing a line reference to what is failing

  9. #9
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    Can you use firebug and post the JSON request please, it may be an escape issue

  10. #10
    fairm010's Avatar
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    This is under the headers tab:

    Code:
    Cache-Control	private
    Content-Length	109
    Content-Type	application/xml; charset=utf-8
    Date	Fri, 20 Jun 2014 06:36:18 GMT
    Server	Microsoft-IIS/8.0
    X-AspNet-Version	4.0.30319
    X-Powered-By	ASP.NET
    Request Headersview source
    Accept	application/json, text/javascript, */*; q=0.01
    Accept-Encoding	gzip, deflate
    Accept-Language	en-gb,en;q=0.5
    Connection	keep-alive
    Content-Length	165
    Content-Type	application/json; charset=UTF-8
    Cookie	ASP.NET_SessionId=4v12w2zgzq3drdylygoephkp; .ASPXAUTH=8F88323D58C53C6484D919CEC0103E621DCA0712C31EA010A765F0F2D78DCF0E0AB1AEA9A1559E27AC01CA34D271AB2AED90C48B74AF166A864E771E997E3DFB625A201A36AA7BFD1B7F5D2A5892614E0BC0FFD463F4F8D3C6EB9AF2A1ECDBC24E629DEB644BBB8D09CA8BAAFC49AEF642A095E74151D62E52CD2ACA049F49B2A88BF652221CEF65A9A8E27AD2723026; token=g5J58mTcxeTcqsiGSYPPFw==
    Host	mydomian.co.uk/HAP
    Referer	https://mydomain.co.uk/HAP/helpdesk/
    User-Agent	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
    X-Requested-With	XMLHttpReques
    This is under the JSON tab

    Code:
    Message
    	"Index was outside the bounds of the array."
    	
    Detail
    	null
    	
    FaultType
    	"IndexOutOfRangeException"

  11. #11
    nickbro's Avatar
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    Need the POST/REQUEST tab

  12. #12
    fairm010's Avatar
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    I don't have a POST / REQUEST tab in Firebug?

  13. #13
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    Ok, I'm starting to worry about this, as it should be giving you a line reference as it's a debug dll, I'm struggling to find where the error is coming from to lock it down.

    Are you XML or SQL

  14. #14
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    Using SQL. I'll run a few more tests tomorrow. Cheers Nick

  15. #15
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    Just so I can rule out all things, this is what I need
    Attached Thumbnails Attached Thumbnails Index was outside the bounds of the array v10 helpdesk-put.png  

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