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Home Access Plus+ Thread, Permission issue in Projects:; We are RM CC4 - followed the guide but having an odd issue. The users don't seem to be able ...
  1. #1
    BassTech's Avatar
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    Permission issue

    We are RM CC4 - followed the guide but having an odd issue.

    The users don't seem to be able to get to their documents, unless they are a member of "Printer Credits Management" which is set in System Roles in the RM Management Console. If they are a member of this group, it works fine!?

    Something is wrong.
    The error has been logged on the servers event log.


    This is the event log from the server:

    Code:
    An error occurred in Home Access Plus+
    
    Page: HAP.Web.API.MyPic
    
    Creating Directory Search and Searching for then current user
    Using filter: (&(objectClass=user) (sAMAccountName=BassTech))
    Found 1 results, processing 1st result
    Found 0 thumnbnailPhotos
    Baffled :O

  2. #2

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    Edit ~/app_data/hapConfig.xml, look find <school /> and add
    HTML Code:
    hidephotoerror="true"

  3. #3
    BassTech's Avatar
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    Hi Nick,

    I've made these changes, which haven't worked unfortunately.

  4. #4

    nickbro's Avatar
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    The error can be safely ignored if that isn't working, as it's more informative than anything else

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    Hi There,

    I'm going through the setup of v10 and when saving the configuration its comming up with an error an - null pointer exception. I also cannot seem to add any drive mapping in files, when adding it comes with an error WCF error occued. on event viewer the following exceptuion is thrown.

    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 16/05/2014 14:09:32
    Event time (UTC): 16/05/2014 13:09:32
    Event ID: 17cc478c8c324aa1b5cc003f811863dd
    Event sequence: 43
    Event occurrence: 1
    Event detail code: 0

    Application information:
    Application domain: /LM/W3SVC/2/ROOT/HAPv10-1-130447181467822672
    Trust level: Full
    Application Virtual Path: /HAPv10
    Application Path: C:\inetpub\wwwroot\HAPv10\
    Machine name: WEBDAV

    Process information:
    Process ID: 2360
    Process name: w3wp.exe
    Account name: IIS APPPOOL\HAPv10

    Exception information:
    Exception type: NullReferenceException
    Exception message: Object reference not set to an instance of an object.
    at HAP.Web.Setup.Save_Click(Object sender, EventArgs e)
    at System.Web.UI.WebControls.Button.RaisePostBackEven t(String eventArgument)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)



    Request information:
    Request URL: https://folders.ashbyschool.org.uk:4...v10/setup.aspx
    Request path: /hapv10/setup.aspx
    User host address: 192.168.5.48
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: IIS APPPOOL\HAPv10

    Thread information:
    Thread ID: 6
    Thread account name: IIS APPPOOL\HAPv10
    Is impersonating: False
    Stack trace: at HAP.Web.Setup.Save_Click(Object sender, EventArgs e)
    at System.Web.UI.WebControls.Button.RaisePostBackEven t(String eventArgument)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


    Custom event details:

    An error occurred in Home Access Plus+

    Page: HAP.Web

    Object reference not set to an instance of an object.


    System.NullReferenceException: Object reference not set to an instance of an object.
    at HAP.Web.API.setup.AddMapping(String drive, String name, String unc, String enablereadto, String enablewriteto, String usagemode)
    at SyncInvokeAddMapping(Object , Object[] , Object[] )
    at System.ServiceModel.Dispatcher.SyncMethodInvoker.I nvoke(Object instance, Object[] inputs, Object[]& outputs)
    at System.ServiceModel.Dispatcher.DispatchOperationRu ntime.InvokeBegin(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage5(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage31(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.MessageRpc.Process( Boolean isOperationContextSet)


    at HAP.Web.API.setup.AddMapping(String drive, String name, String unc, String enablereadto, String enablewriteto, String usagemode)
    at SyncInvokeAddMapping(Object , Object[] , Object[] )
    at System.ServiceModel.Dispatcher.SyncMethodInvoker.I nvoke(Object instance, Object[] inputs, Object[]& outputs)
    at System.ServiceModel.Dispatcher.DispatchOperationRu ntime.InvokeBegin(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage5(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage31(MessageRpc& rpc)


    Eventually i got this to go by using firefox on a client PC. The server where i was trying to do this was IE9 so it should have worked but it seems to have saved so its working okay. the only thing its now comming up is a message after logging on the HAP is "forbidden". Click OK and it is usuable but not sure what is causing the issue. I am trying with my account as well as test etc.

    Any ideas on why this may be happening.

    Thanks,

    Ash.
    Last edited by spc-rocket; 16th May 2014 at 03:57 PM.

  6. #6
    BassTech's Avatar
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    Quote Originally Posted by nickbro View Post
    The error can be safely ignored if that isn't working, as it's more informative than anything else
    Thing is, the users can't get there docs at all. If I give them the "Printer Credits Management" permissions in the RM Management Console, then they can get their docs and this error disappears.



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