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Home Access Plus+ Thread, A couple o minor Helpdesk bugs in Projects:; Righty, well, we launched the new version yesterday and so far all is good bar a couple of little bugs.. ...
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    mattgrimley's Avatar
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    A couple o minor Helpdesk bugs

    Righty, well, we launched the new version yesterday and so far all is good bar a couple of little bugs..

    1> Helpdesk "Show to" in-putted data persist between tickets (i.e. i add a "Show to" user for one ticket and when i open the next ticket, the name is still there)
    2> Helpdesk "Users Aware" - should this reflect any previously added "show to" user names? Seems empty for me.
    3> Helpdesk close ticket statuses other than "Fixed" don't seem to appear under "Closed Tickets" - i presume it filters according to "fixed"

    That's all from me for now!

    Loving it!

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    nickbro's Avatar
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    1> Can't replicate that one, it always gets cleared for me
    2> That's by design, so you can notify users depending on what you want to do
    3> Fixed in latest help desk release
    Last edited by nickbro; 29th March 2014 at 01:15 PM.

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    mattgrimley's Avatar
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    Morning!

    I'll double check that 1st one and see if i can pin it down to a replicatable state!
    The second was more of a question than a bug. What is the difference between users aware and show to?

    Still having some issues with the 3rd one though
    Quote Originally Posted by nickbro View Post
    3> Fixed in latest help desk release
    I put the latest updates on this morning, but tickets closed with a "No Action Taken" aren't visible under the closed tab - i presume they should be?

    Not a lot else to report - we're running it live - the only migration issue we had was having to get people to manually refresh the page the first time they load it.

    Cheers
    Matt

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    nickbro's Avatar
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    Show to enables the user to see the ticket, make aware sends an email to that user about the ticket. Make aware adds the user to show to, but it is mainly used to email that user

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