Yes, open ~/HelpDesk/Default.aspx
(there's a few occurances)
New lines are '\n'
$("#ticket-note").val("Please ensure you provide as much information as possible in order to ressolve your ticket quickly and effectively.\n\n-How often does this occur?\n-When did you notice the issue?\n-Are you able to replicate the issue?\n-What steps have you taken to troubleshoot the issue yourself?\n\nPlease email any screenshots you think may aid your ticket being resolved to firstname.lastname@example.org\n\nPlease make sure you do some basic troubleshooting of your own before logging a ticket/calling IT.");
You will need to add the contect to the textarea as well