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Home Access Plus+ Thread, Open files screen flicker in Projects:; HI Before I start Great product. I'm using v9, IIS 7, server 2008 R2. Got HAP installed. Added user home ...
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    ozydave's Avatar
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    Open files screen flicker

    HI
    Before I start Great product.

    I'm using v9, IIS 7, server 2008 R2.
    Got HAP installed. Added user home drives and our shared area. I can browse / upload files. but if i highlight a file then select open form the top menu the screen keeps refreshing without anything ever being displayed.
    I have reinstalled .net 4
    This happens on IE9, 10, 11 Safari, chrome. so i guess its to do with the installation

    Any pointers where i can start to look to resolve this problem.

    Cheers

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    nickbro's Avatar
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    Can you check the event log on the server, sounds like it might be trying to get to a resource that's restricted

  3. Thanks to nickbro from:

    ozydave (13th December 2013)

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    ozydave's Avatar
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    Hello Nick
    I am logged on as a domain admin and checked I can open file normally. opening the same file with HAP causes the screen flicker. I have logged on as a normal teacher an tried to open a document, I get the same flicker.

    I checked the event logs on the server and can see the error which is below

    Log Name: Application
    Source: Home Access Plus+
    Date: 13/12/2013 09:05:24
    Event ID: 0
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: AVA-HAP.theacademy.me
    Description:
    An error occurred in Home Access Plus+

    Page: mscorlib

    The given key was not present in the dictionary.


    System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
    at System.Collections.Generic.Dictionary`2.get_Item(T Key key)
    at HAP.Data.ComputerBrowser.Converter.DriveToUNC(Stri ng RoutingPath, String RoutingDrive, DriveMapping& unc, User user)
    at HAP.MyFiles.API.SortedList(String Drive, String Path, String SortOrder, String Direction)
    at HAP.MyFiles.API.List(String Drive, String Path)
    at SyncInvokeList(Object , Object[] , Object[] )
    at System.ServiceModel.Dispatcher.SyncMethodInvoker.I nvoke(Object instance, Object[] inputs, Object[]& outputs)
    at System.ServiceModel.Dispatcher.DispatchOperationRu ntime.InvokeBegin(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage5(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage31(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.MessageRpc.Process( Boolean isOperationContextSet)


    at System.Collections.Generic.Dictionary`2.get_Item(T Key key)
    at HAP.Data.ComputerBrowser.Converter.DriveToUNC(Stri ng RoutingPath, String RoutingDrive, DriveMapping& unc, User user)
    at HAP.MyFiles.API.SortedList(String Drive, String Path, String SortOrder, String Direction)
    at HAP.MyFiles.API.List(String Drive, String Path)
    at SyncInvokeList(Object , Object[] , Object[] )
    at System.ServiceModel.Dispatcher.SyncMethodInvoker.I nvoke(Object instance, Object[] inputs, Object[]& outputs)
    at System.ServiceModel.Dispatcher.DispatchOperationRu ntime.InvokeBegin(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage5(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage31(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.MessageRpc.Process( Boolean isOperationContextSet)
    Event Xml:



    0
    2
    0
    0x80000000000000

    53237
    Application
    AVA-HAP.theacademy.me



    An error occurred in Home Access Plus+

    Page: mscorlib

    The given key was not present in the dictionary.


    System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
    at System.Collections.Generic.Dictionary`2.get_Item(T Key key)
    at HAP.Data.ComputerBrowser.Converter.DriveToUNC(Stri ng RoutingPath, String RoutingDrive, DriveMapping& unc, User user)
    at HAP.MyFiles.API.SortedList(String Drive, String Path, String SortOrder, String Direction)
    at HAP.MyFiles.API.List(String Drive, String Path)
    at SyncInvokeList(Object , Object[] , Object[] )
    at System.ServiceModel.Dispatcher.SyncMethodInvoker.I nvoke(Object instance, Object[] inputs, Object[]& outputs)
    at System.ServiceModel.Dispatcher.DispatchOperationRu ntime.InvokeBegin(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage5(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage31(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.MessageRpc.Process( Boolean isOperationContextSet)


    at System.Collections.Generic.Dictionary`2.get_Item(T Key key)
    at HAP.Data.ComputerBrowser.Converter.DriveToUNC(Stri ng RoutingPath, String RoutingDrive, DriveMapping& unc, User user)
    at HAP.MyFiles.API.SortedList(String Drive, String Path, String SortOrder, String Direction)
    at HAP.MyFiles.API.List(String Drive, String Path)
    at SyncInvokeList(Object , Object[] , Object[] )
    at System.ServiceModel.Dispatcher.SyncMethodInvoker.I nvoke(Object instance, Object[] inputs, Object[]& outputs)
    at System.ServiceModel.Dispatcher.DispatchOperationRu ntime.InvokeBegin(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage5(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.ImmutableDispatchRu ntime.ProcessMessage31(MessageRpc& rpc)
    at System.ServiceModel.Dispatcher.MessageRpc.Process( Boolean isOperationContextSet)






    Cherrs

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    fairm010's Avatar
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    I'm getting this too, any help would be appreciated.

    Matt

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    Can you provide your MyFiles section of the hapConfig.xml file please

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    %homedir%
    \\server2\studentread
    \\server2\studentwrite$
    \\server1\home$\student
    \\server4\StaffOnly$













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    that looks all ok, I'm at a loss, usually the key missing issue is because of the incorrect case on the drive name, will have to look into this

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    Cheers nick. We are able to download but not open.

  10. #9
    ozydave's Avatar
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    Morning Nick

    Here is my App Config. Cheers for looking








































    \\server\shared$
    %homedir%
    \\server\shared$\students















  11. #10
    nickbro's Avatar
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    Can you try removing the extra comma's from the mappings, and if you are not using Quota servers change that to DiskSpace

  12. Thanks to nickbro from:

    ozydave (16th December 2013)

  13. #11
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    I have changed the hap file removing the commas etc to that below. I am still getting the same problem


    \\ava-vm3\shared$\staff

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    Is your HAP+ install going through a reverse proxy server?

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    ozydave's Avatar
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    Hello
    Yep it is

    The reverse proxy is Apache on Ubuntu.

    Cheers

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    I have now changed this so it does not go throughout a reverse proxy.
    i have it on a public URL, ports 80 and 443 are open on the firewall.
    Sadly i am still having the same issues

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    Ok, can you please try this, see if it gives you an error:

    open ~/hap/scripts/hap.web.js.js

    replace:
    Code:
                jsonError: function (xhr, ajaxOptions, thrownError) {
                    try {
                        if (xhr.responseText.match(/\
    '); $("
    " + jQuery.parseJSON(xhr.responseText).Message + "
    This error has been logged on the server's event log
    ").appendTo("#errorlist"); if (hap.errorTimeout == null) hap.errorTimeout = setTimeout("hap.common.clearError();", 10000); try { console.log(xhr.responseText); } catch (ex) { }; } } } catch (e) { if (thrownError != "") alert(thrownError); } },
    with
    Code:
                jsonError: function (xhr, ajaxOptions, thrownError) {
                    try {
                        if (!xhr.responseText.match(/\
    '); $("
    " + jQuery.parseJSON(xhr.responseText).Message + "
    This error has been logged on the server's event log
    ").appendTo("#errorlist"); if (hap.errorTimeout == null) hap.errorTimeout = setTimeout("hap.common.clearError();", 10000); try { console.log(xhr.responseText); } catch (ex) { }; } } } catch (e) { if (thrownError != "") alert(thrownError); } },
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    ozydave (2nd January 2014)


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