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Home Access Plus+ Thread, Stop email polling from reopening a closed job in Projects:; Feature request if possible - could we have an option to stop an email reply via the polling system from ...
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    synaesthesia's Avatar
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    Stop email polling from reopening a closed job

    Feature request if possible - could we have an option to stop an email reply via the polling system from opening a job that has been closed?
    Useful as we are fortunate to have some grateful staff who love to reply to the "job closed" email which reopens it

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    nickbro's Avatar
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    Can you expand on this one please @synaesthesia?

    You can alter the templates that the system uses to send the emails and have it add to the top, DO NOT REPLY TO THIS EMAIL!

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    synaesthesia's Avatar
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    We do indeed have a DO NOT REPLY clause but that doesn't seem to stop people It's no deal-breaker by any means, it's nice to get the emails of thanks after a job is done but a bit of a pain to go back into the job to re-close it. Well, not massively as our helpdesk is lovely and clear May be helpful for the busier departments & schools though.

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    The help desk doesn't poll an email inbox, so the Help Desk ticket doesn't get reopened if they reply to it.

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