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Home Access Plus+ Thread, Setting up Help desk and Bookings in Projects:; First off I want to say how much I love this application and everyone that has worked on it has ...
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    Setting up Help desk and Bookings

    First off I want to say how much I love this application and everyone that has worked on it has my personal thanks. Way cool work.

    Just a couple things I can not figure out though.

    I can make a Help Desk ticket. But the Assign to: or Ticket For: is Blank and there is no one to select. I can't figure out how to add people. (techs)

    Also When I try to update a ticket I get this error "Index was outside the bounds of the array."

    Any help would be great.

    Using Server 2008 R2 with IIS 7 and HAP version 9.5
    Last edited by Maxitout; 2nd October 2013 at 06:30 PM.

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    The assign to box works on ppl in the Domain Admins Group.

    The other lists are populated from the AD OU's that are setup in the HAPConfig page

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    Well I must have done something wrong then. What line in the HAPConfig page? can you provide an example? change the names to protect the innocent =) ...

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    Click image for larger version. 

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    AD Tab, add some OUs

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    That was it. I never added "user Selection" I did not know what it meant, so I left it alone. And thus I had no list to pull from. THANK YOU !!!!Again this is a wonderful product and project and I want to make sure you know I appreciate your time.

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    Sorry Spoke to soon. That fixed the "Ticket For" but the Assigned to is still blank... any suggestions?

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    I am also getting this error when I try to make a new ticket. But it still seems to make the ticket and sends out the "Make aware" email.

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    HAP Settings again

    Tracker/Other tab

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