Home Access Plus+ Thread, Booking/Help Desk not sending emails to Domain Admins in Projects:; Hi there,
I have enabled the SMTP server on HAP+, added my username and full email address to "Help Desk ...
20th August 2013, 01:13 AM #1
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Booking/Help Desk not sending emails to Domain Admins
I have enabled the SMTP server on HAP+, added my username and full email address to "Help Desk First Line Emails", enabled"Email Admins" on all resources in the booking system but the Domain Admins don't recieve an email when a booking is made or when a new ticket has been created, I am logged in as a Domain Admin when testing this feature, would I need to be logged in as a staff user or should submitting tickets and booking resources on a staff users behalf still email the admins. The user who the resource is booked for or help desk item created for does however receive an email so I know that the SMTP server is setup correctly and working.
31st August 2013, 02:05 AM #2
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I removed my username from "Help Desk First Line Emails" and just left my email address and now I receive emails when anyone logs a new ticket on the helpdesk, the user who has opened the ticket doesn't receive an email, are they supposed to?
I have enabled email admins in the booking system but I can't get this one to work, it just doesn't email the admins but it does email the user who has booked the resource, every time I submit a booking, the error below appears in the error logs on my web server which may have something to do with my issue I'm thinking. Any ideas @nickbro
31st August 2013, 10:39 PM #3
Have you added to the resource the admins? You have to manually add the admins into the resource for the email admins function to email the correct users.
And yes, in the help desk it should email you if a user has created a ticket, or email the user if you created the ticket for them (admin ticket).
31st August 2013, 10:40 PM #4
The FirstLineEmails needs to be a comma separated list of email addresses not usernames
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