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Home Access Plus+ Thread, 404 when trying to download a file in Projects:; Just recently installed HAP and am very impressed. Wondering if anyone can shed some light on an issue we're having ...
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    404 when trying to download a file

    Just recently installed HAP and am very impressed.

    Wondering if anyone can shed some light on an issue we're having with file downloads?

    When a user double clicks on a file they get a 404 error.

    I've run it through FireBug and it just gives this:

    "NetworkError: 404 Not Found - https://schoolname.co.uk/HAP/Download/N/%FileName%"

    c

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    nickbro's Avatar
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    can you look on the server at the event logs, see if you can find any more information. What is the file name's extension?

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    Hi Nick,

    Thanks for getting back to me.

    The only errors in the event log are due to HAP not finding an image for my users.

    It does it for any file I try to download .doc, .pdf, .xml etc.
    Last edited by chilli; 18th June 2013 at 09:50 AM.

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    This is my mapping:

    <mappings>
    <mapping drive="N" name="User Area" enablereadto="All" enablewriteto="All" enablemove="True" usagemode="Quota">\\<servername>\<sharename>\%user name%\My Documents</mapping>
    </mappings>
    <filters>
    <filter name="Access Database" expression="*.mdb;*.accdb" enablefor="All" />
    <filter name="Excel Documents" expression="*.xls;*.xlsx;*.xlt;*.xltx" enablefor="All" />
    <filter name="HTML Files" expression="*.html;*.htm" enablefor="All" />
    <filter name="Images" expression="*.jpg;*.gif;*.png;*.bmp;*.jpeg" enablefor="All" />
    <filter name="Powerpoint Files" expression="*.ppt;*.pptx;*.pptx;*.ppt" enablefor="All" />
    <filter name="Word Documents" expression="*.doc;*.docx;*.dotx;*.dot;*.txt;*.rtf; *.pdf" enablefor="All" />
    <filter name="ZIP Files" expression="*.zip" enablefor="All" />
    <filter name="All Files" expression="*.*" enablefor="Domain Admins" />
    </filters>
    <quotaservers />

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    I do get an information entry in the event log: Event ID 1315

    Event code: 4005
    Event message: Forms authentication failed for the request. Reason: The ticket supplied was invalid.
    Event time: 18/06/2013 15:41:07
    Event time (UTC): 18/06/2013 14:41:07
    Event ID: 400febbaa6e94b33924d432f7fe82682
    Event sequence: 62
    Event occurrence: 3
    Event detail code: 50201

    Application information:
    Application domain: /LM/W3SVC/1/ROOT/HAP-1-130160399364636906
    Trust level: Full
    Application Virtual Path: /HAP
    Application Path: C:\inetpub\wwwroot\HAP\
    Machine name: ServerName

    Process information:
    Process ID: 2784
    Process name: w3wp.exe
    Account name: IIS APPPOOL\HAP

    Request information:
    Request URL: https://hap.schoolname.co.uk:443/HAP...?1371566467381
    Request path: /HAP/api/test/
    User host address: 10.11.4.51
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: IIS APPPOOL\HAP

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    nickbro's Avatar
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    The ticket thing points to a user trying to access HAP+ with an invalid logon token

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    Possibly a red herring then as I'm logged in fine.

    Have now built a new server and reinstalled IIS, HAP+ etc. Sadly the same issue occurs

    Not sure if it's relevant but the Download folder that it tries to open when I try and download doesn't exist (i.e. schoolname.co.uk//HAP/Download/N/ Is this meant to be dynamically created when a download is initaiated, or do I need to create it?
    Last edited by chilli; 20th June 2013 at 04:53 PM.

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    fairm010's Avatar
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    I have this exact problem, did you fix it @chilli ?
    @nickbro, can you help?

    Matt

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    No I've not managed to fix this one, can't work it out at all, my setup is pretty standard: IIS 7.5, Server 2008 R2, accessed through IE9, also tried Firefox and IE10 with the same results.

    Shame as I think it looks like an excellent solution, once this is solved I will certainly be investigating the other functions of HAP+

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    fairm010's Avatar
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    Exactly the same set up here..

    The head likes this a lot, very clean interface. Annoying to have everything so close and then fail!

    Matt

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    nickbro's Avatar
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    I just can't figure this error out, do you have WEBDAV installed on the server?

  12. Thanks to nickbro from:

    chilli (26th June 2013)

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    fairm010's Avatar
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    How would I know if WEBDAV is installed? Is it an IIs add on? I'm not too familiar with web hosting but keen to learn about it!

    Matt

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    removed webdav role service and reinstalled it and it is now working.

    time to configure the other functions now.

    cheers for your help

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    Thanks, WEBDAV can cause all sorts of issues with HAP+. Just sprung into my mind that one



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