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Home Access Plus+ Thread, New HAP setup, help with a few teething issues. in Projects:; Hi there! Just install HAP and we are very impressed however, No images load (the icons for the folders) and ...
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    fairm010's Avatar
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    New HAP setup, help with a few teething issues.

    Hi there!

    Just install HAP and we are very impressed however,

    No images load (the icons for the folders)


    New HAP setup, help with a few teething issues.-error2.png


    and we can view the contents of a mapped drive but cannot open anything, we get a not found error. I am guessing this is permissions issue but have no idea where to look, IIS, folder perms etc!

    New HAP setup, help with a few teething issues.-error.png

    I have attached the screenshots, any help is appreciated!

    Matt

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    fairm010's Avatar
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    I have fixed the issue with no images apearing, i hadnt set the AppPool perms correctly.

    I still have the issue where I can browse through the directory tree and see the contents of folders but when i click Open or Download on any file I get the "Not Found" error above.

    I am sure its something simple but I dont have a lot of knowledge with IIS.

    Matt

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    fairm010's Avatar
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    Bump...

    If i click Open on any file at all I get a 404 error.

    I notice the URL points to (HAP Root)/Download/, however that folder doesnt exist.. Is that right?

    Matt

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    fairm010's Avatar
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    Bump again.. Sorry.

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    This is what scares me about setting this system up again (I tried at version 7) 2 weeks and you have not had a reply to your issue. Have you managed to sort this out yourself or have you given up?

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    Check Webdav isn't installed in IIS

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    fairm010's Avatar
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    I actually replied to another thread saying I had the same issue and its literally just been fixed.

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    Sorry, just going through the threads for the past 2 days, busy timetabling

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    Ahh Nick, was just going to reply to @chilli's thread, installing Webdav has fixed it. I am able to Download files but not Open them. I get "The given key was not present in the dictionary" then a not found error. Not a huge issue as staff can download then upload.

    Matt

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    Odd, webdav shouldn't be installed. It causes things to stop working.

    With the option, can you paste the URL that it's trying to download? Check your hapConfig.xml file, the mapping drive needs to be in upper case, I think. Try both and see if that makes any difference.

  11. #11

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    Just as an update to this thread (for anyone having this issue)

    I was having 404 issues when previewing or opening files.

    Installing WebDav fixed these issue for me. (Strange considering @nickbro says that it shouldnt be installed hehe)

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