+ Post New Thread
Results 1 to 7 of 7
Home Access Plus+ Thread, Home Access + Help desk not updating problem in Projects:; Loving the new look home access plus, but are having a few problems with the setup and was hoping someone ...
  1. #1
    jmcdermott's Avatar
    Join Date
    Feb 2008
    Location
    Cornwall
    Posts
    178
    Thank Post
    17
    Thanked 44 Times in 36 Posts
    Rep Power
    21

    Home Access + Help desk not updating problem

    Loving the new look home access plus, but are having a few problems with the setup and was hoping someone could point me in the right direction.

    Help Desk, I am able to create tickets with no problems but when ever I try to update them nothing happens, it all seems to go as it should, the box pops up and asks for the update message and goes away with no error message when I click update, but no changes are made to the ticket.

    any help anybody could offer me would be appreciated.

    John

  2. #2

    nickbro's Avatar
    Join Date
    Jul 2010
    Location
    Gilwern, Wales
    Posts
    3,690
    Thank Post
    43
    Thanked 560 Times in 468 Posts
    Rep Power
    124
    You will need to do some HAP+ JSON Debugging to find the root cause

  3. #3
    jmcdermott's Avatar
    Join Date
    Feb 2008
    Location
    Cornwall
    Posts
    178
    Thank Post
    17
    Thanked 44 Times in 36 Posts
    Rep Power
    21
    Thank you for the quick responce.

    Managed to locate the issue to a webdav issue, I have removed webdav and am now getting a different error:
    PUT https://www.theroseland.cornwall.sch...:24:23.479Z%22 400 (An WCF Error has Occured)
    send
    b.extend.ajax
    $.dialog.buttons.Update
    s.click
    b.event.dispatch
    v.handle
    {"Message":"Index was outside the bounds of the array.","Detail":null,"FaultType":"IndexOutOfRange Exception"}

    Does this mean anything to anybody?

    John

    Quote Originally Posted by nickbro View Post
    You will need to do some HAP+ JSON Debugging to find the root cause

  4. #4

    nickbro's Avatar
    Join Date
    Jul 2010
    Location
    Gilwern, Wales
    Posts
    3,690
    Thank Post
    43
    Thanked 560 Times in 468 Posts
    Rep Power
    124
    Ok, can you look at the ~/app_data/tickets.xml and see if there is a ticket with 5 as the id

  5. #5
    jmcdermott's Avatar
    Join Date
    Feb 2008
    Location
    Cornwall
    Posts
    178
    Thank Post
    17
    Thanked 44 Times in 36 Posts
    Rep Power
    21
    Yes there is a ticket with 5 as the id, the error occurs on any ticket I try not just 5.

  6. #6

    nickbro's Avatar
    Join Date
    Jul 2010
    Location
    Gilwern, Wales
    Posts
    3,690
    Thank Post
    43
    Thanked 560 Times in 468 Posts
    Rep Power
    124
    How very odd, I don't quite know what to say here, something isn't working properly and I don't quite know what

  7. Thanks to nickbro from:

    jmcdermott (10th June 2013)

  8. #7
    jmcdermott's Avatar
    Join Date
    Feb 2008
    Location
    Cornwall
    Posts
    178
    Thank Post
    17
    Thanked 44 Times in 36 Posts
    Rep Power
    21
    Thank you for your help anyway, i will attempt to fix it on my own when i have more time.

    Have to say it is a very good system, Thank you.



SHARE:
+ Post New Thread

Similar Threads

  1. SAN / MPIO problems, LUN showing as Redirected Access.. Help plz!
    By RabbieBurns in forum Thin Client and Virtual Machines
    Replies: 3
    Last Post: 28th August 2012, 02:10 PM
  2. Home Access Plus+ Build Status Updates
    By nickbro in forum Home Access Plus+
    Replies: 29
    Last Post: 27th August 2012, 07:25 PM
  3. Replies: 1
    Last Post: 22nd February 2012, 01:10 PM
  4. [CLOSED] Bug/Error: Home page "last 10 posts" not updating
    By mrcrazy04 in forum EduGeek.net Site Problems
    Replies: 1
    Last Post: 24th January 2008, 11:07 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •