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Home Access Plus+ Thread, Helpdesk redirects in Projects:; Hey @ nickbro Loving the new helpdesk information Minor bug (i think) From what I can see, email short-cuts to ...
  1. #1
    mattgrimley's Avatar
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    Helpdesk redirects

    Hey @nickbro
    Loving the new helpdesk information

    Minor bug (i think)

    From what I can see, email short-cuts to Helpdesk tickets only take you to the ticket if you have a current session active. I.E. If I have no current session on the go and I click on the link in the email to visit the ticket: https://portal.school.org.uk/hap/helpdesk/#ticket-634 I am taken to the login page and then on to the helpdesk homepage (rather than on to the specific ticket).

    Cheers,
    Matt

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    nickbro's Avatar
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    I'll be putting a permalink (like my files) shortcut in for that in a future release which should fix it

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    mattgrimley's Avatar
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    ahh okay, that makes sense

    Ta

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