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Home Access Plus+ Thread, setting up helpdesk in Projects:; got hap+ 8.4 working on my vm system. I can see files as both staff/pupil fine. Trying to add the ...
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    setting up helpdesk

    got hap+ 8.4 working on my vm system. I can see files as both staff/pupil fine. Trying to add the helpdesk to staff i can get the icon there but when clicked i get
    error: unauthorised access
    you have attempted to access a restricted resource
    added "staff" (by selecting the ad group) to booking & helpdesk system
    setting up helpdesk-hap1.jpg

  2. #2

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    Open the ~/helpdesk/web.config and change the groups listed in there

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    so something like

    Code:
    <allow users="staff users" />

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    nickbro's Avatar
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    yep, that should do it

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    ok removed deny * and adding staff users works but pupils can now post
    deny users=pupils dosent seem to help

  6. #6

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    ah, put the deny * back

    HTML Code:
    <allow roles="Domain Admins, Staff Users" />
    <deny users="*" />

  7. Thanks to nickbro from:

    sted (9th December 2012)

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    thanks got helpdesk ok

    now i cant get to booking even as an admin lol

    edited web on bookingsystem to just allow anyone still no joy

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    fresh install of 8.5 on a live server (thought id give it a go) helpdesk works as staff/admin but as staff i get
    The parameter 'address' cannot be an empty string. Parameter name: address
    when posting (it does post but they wouldnt know it i managed to ge the same error posted 3 times testing lol)

    and if i try as an admin i get
    Index was outside the bounds of the array.

    again i seem to be being really dense with this so sorry

  10. #9

    nickbro's Avatar
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    You need to make sure the AD mail parameter is filled in. HAP+ uses AD a lot.

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