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Home Access Plus+ Thread, Helpdesk and booking system guides? Oh yeah and logon tracker! in Projects:; Hi, I'm really loving HAP now that I have it running smoothly. I'd like to start using the helpdesk and ...
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    reggiep's Avatar
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    Helpdesk and booking system guides? Oh yeah and logon tracker!

    Hi,
    I'm really loving HAP now that I have it running smoothly. I'd like to start using the helpdesk and the booking system now and wondered if there were any specific guides for those? I have trawled through edugeek with no success so far.

    Can someone point me in the direction of any guides to these plus the logon tracker.

    Thanks

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    nickbro's Avatar
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    See the videos on Home Access Plus+ and the documentation in your v8 install

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    reggiep (29th September 2012)

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    reggiep's Avatar
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    That was fast!

    Thanks I'll take a peep.

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    Hi Nick, I have had a look through and seen details on how to set up the logon tracker but I can't find anything about the booking system. I have had a play with it already and most seems straightforward but there seem to be some configs needed that are not available in the web interface. I have added my staff group in the web config file but I can't add a user to a booking and I can't find where to do that!

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    nickbro's Avatar
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    It's the AD OU's. It generates the AD User Lists for the Booking System/Help Desk

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    reggiep (30th September 2012)

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    reggiep's Avatar
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    Quote Originally Posted by nickbro View Post
    It's the AD OU's. It generates the AD User Lists for the Booking System/Help Desk
    Ah, I see. Does it just need the name of the ou in the config or does it need a path to it?

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    nickbro's Avatar
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    You should be able to use the config page to select an OU to use. It needs the whole LDAP path

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    reggiep (30th September 2012)

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    reggiep's Avatar
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    I'm sorry nick, but I can't find anywhere on any config where I should add this! Could you let me know where I add the ldap path. I've looked in the config section in the booking system tab and I have looked in the booking system settings but I can't find this anywhere. Sorry!!!

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    nickbro's Avatar
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    It's on the active directory tab
    Attached Thumbnails Attached Thumbnails Helpdesk and booking system guides? Oh yeah and logon tracker!-capture.png  
    Last edited by ZeroHour; 1st October 2013 at 09:58 AM.

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    reggiep's Avatar
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    I feel like I am being a double idiot but I still cannot find any page that has that setting that you have shown. Could you talk to me like the idiot I am and describe which area this is in? Isit within booking, help desk or main system config?

    Thanks again

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    Main Config

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    reggiep's Avatar
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    Wow I was being dense. Found it. I didn't see the add button as I was remoting in with a rubbish resolution.

    Thanks again for al your brilliant support.

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