Disagreement with Ricoh engineer. Advice needed.
Server = 2003
Client = Win7
Software = publisher 2003
Printer = Ricoh copier/printer
Driver = PCL5
One of the office staff created a very basic booklet in Publisher 2003 using the pre-built wizard and just added some text and pics. When she printed it to the Ricoh printer some of the pages were part missing background colour, some text and some of the pics just were not printers. I printed the same document to other printers around the school and it printed fine. (all printers are pcl5). I then installed the Ricoh drivers on to a test machine but got the same errors. Odd thing is that it has the same missing elements in the same spots when printing this doc from any machine to the Ricoh. I then assumed it was a hardware fault and called an engineer out.
I was not on site when he visited the school but he called me lots of times and did not have a clue about networks or software. He was on site for 4 hours and his first assessment was that it must be the pc. I explained we could print to other printers. He then said it must be the driver, he informed me that PCL5 was not supported on Ricoh machines, I pointed out that a) it has worked fine for the last few years, b)Sims works better with PCL5 and as most schools use Sims, then most schools will also be using PCL5. He then said it was the way Publisher creates multi page documents (booklets), I reminded him that I could print the same doc to any other printer.
He has arranged to come back to the school later this week when I am on site.
Any recommendations how I could work out what's going on. Does this look like a PLC, driver, pc, Ricoh or document issue.