Kyocera FS-3920DN Printer/Driver issue?
Does anyone else use these printers, i know they are very popular with managed print companies.
I have an issue with 1 of these printers (i have 7) but 1 keeps saying processing on the screen and freezes, it then needs restarting and then it will work fine for a while, until it does it again. It has noe started giving a fault code F000, upon ringing Kyocera who usally are very good (althoug my estimation due to this issue has gone from good to very poor) advised me to change the driver from the KX universal driver (the one we use for every kyocera printer in the school) to the KPDL driver, due to the KX driver not being very good at rendering high quality images. OK i though would make sense as when the printer is failing the class is usally sending a large amount of publisher and powerpoint documents at it.
I have done this and it fails again (we dont get this on any other printer in the other ict rooms, and they all do the same work), this time giving the error code multiple times, after restarting the gui also starts to fail. Problem with the printer i think, so i ring Kyocera back and get passed through to someone who upon telling them the error code offeres to switch the printer out, i need to ring back as i havent filled in the online registration, once filled out log again.
So i ring back and get someone else, tell them the same info and the excus is that the printer simply doesnt like the job i am sending to it, now, im not being funny but in 10 years of doing this job i have never come across a printer that doesnt like to print certain things, drivers yes and these can be changed but the actual printer its self, no. So after a slightly heated argument i managed to get them to swap the printer out.
Which brings me back to my first question, does anyone else out there use these printers and if you do what drivers are you using as the list of Kyocera drivers is vast.