Smartboard - diagnostics: no fault detected, but doesn't work...
We have a smartboard that's stopped working.
No matter where you touch, the cursor doesn't move. The cursor isn't stuck - moving the mouse makes the cursor move, so it's not like the board is reporting the cursor position as being in a fixed location (e.g. due to damage).
I've run the diagnostics and it doesn't flag up any faults.
It's well out of warranty.
I did try and update the firmware (after the fault developed - just in case - and it didn't find the board. The act of looking seemed to disconnect it - searching for the board again normally re-discovered it, it's just the firmware update part that can't find it.)
Any clues, because I'm a bit stumped. (Not helped by the heavy work-load and that I'm now running the site by myself. Yes, I'm wallowing in self-pity ;-) [edited: and the cold... don't forget the cold!]