We bought the laptop as a retirement present for our ex Bursar. She brought it in this week because she had it repaired and now it needs reactivating. If there is a COA label I can't find it so I ran Belarc advisor on it in safe mode and took the product key it came back with.
The omline activation doesn't accept this code. I phoned MS and it wouldn't activate that way. They said it must be faulty and they couldn't help.
Any suggestions gratefully received.