cant figure this one out! - Cant access USB drive . . .
ok, we have some Ineegral Crypto USB drives that staff are using quite happily. I have one member of staff thats had a new laptop recently but for some reason none of these drives will open on his machine.
When you click on the TotalLock application nothing happens. You need to run this application which mounts as a CD drive to be able to decrypt the drive.
It only happens on his machine but it wont work with any accounts not even admin.
Things i've tried.
Added totallock.exe to sophos exclusion list
Disabled sophos entirely
Checked GPO's for running exe's from USB etc
Tried other encrypted drives
Changed the drive letter of the USB drive
uninstalled and re-installed the drivers
Does anyone know anything else i can try?
Its got to be down to this one machine as they all work fine everywhere else..