I would be interested to know if any of my esteemed colleagues have encountered the following problem...................
When connected via USB, the Esprimo 2520 loses its connection to a Smartboard after a few minutes, and then requires a reboot.
We supplied 11 of these units to a primary school several months ago (and to others!!!), and they have now decided to use them all front of class and connected to smartboards.
It took quite a while of troubleshooting before we contacted Warranty Support, who diagnosed that the PSU spec is too low to run a smartboard. Needless to say, given that these units are actively marketed via distribution to this sector (words from FSC as well as me) I was rather bemused that these models are not suitable for running a usb smartboard. I have never come across this problem since smartboard started supplying USB connectors with their boards.
FSC's position is that they are not broken, so there is nothing they are willing to do about it (see copy of emails below and letter to distribution in attachment).
At the end of the day I accept that, as a consultant we are responsible for the advice we give, therefore my advice is (not that you need it :) ) to do your research, because the manufacturers won't bail you out.
Has anyone had a similar problems with any other make/model? I would be interested to know which budget business makes/models at this price point can be recommended.
In the meantime it looks like I will be supplying a large number of powered USB adapters FOC!! :)
Managing Director, ICT In Education Limited
Please note I have e-mailed this link to those concerned so that they have the opportunity to make comments if they so wish.
Here's the email reply from FSC.........
(From me to Mark Vatcher at Fujitsu Siemens as a reply to his email to me)
I am disappointed that you are unable to offer further support on this issue. As I explained in the letter I am not claiming that the computers are inherently faulty within the terms of the warranty agreement.
My interest is in the first instance, looking after the interests of my customer, and secondly ensuring that we as a consultancy are providing all our customers with the correct advice.
I considered that you would wish to have the opportunity to retain your position within the education sector viz manufacturing low-cost "fit for purpose" systems. If, given what you are saying, the P2520 is not suitable for running a smartboard, then I would suggest you notify through the channel of this issue.
My position is to offer a "fit for purpose" low cost system that I can recommend to my customers. I do not know of any problems with low end business units that other manufacturers are offering at the P5250 price-point. However, I will share this information within the education support community with a view to establishing a competent alternative.
At this point I will be withdrawing our affiliation with Fujitsu Siemens
On Wed, Feb 18, 2009 at 12:52 PM, Vatcher, Mark <Mark.Vatcher@fujitsu-siemens.com> wrote:
Looking at the letter and after receiving advice from both our Support teams and Product Operations in Germany, this is not a warranty issue.
The ESPRIMOs here were replacing SCENIC P300, but according to 2nd Line engineering, the ESPRIMO P2520 does not have the same power reserves as the SCENIC Ps and are therefore not capable of suppporting the Smartboards in the same way that the SCENICs could. The ESPRIMOs are NOT faulty, simply different from the SCENIC Ps. The ESPRIMO P2520 is an entry level system whereas the entry level SCENIC model was the SCENIC X. The SCENIC P300 was one of the Business Plus models as per the ESPRIMO P5730/P7935 today.
Unfortunately the PC sold to this customer, comes with 210W PSU which from your letter is not enough for the mentioned smartboard. This smartboard is also not tested and qualified from our side.The only way to be sure the unit can support the smartboard would be to test this accessory in combination with this system in advance or to read the datasheet with the PSU information and compare it to the requirements of the device recommended by the smartboard.
This is an unfortunate situation, but seeing these units are not faulty, I am unable to offer any further support.
Fujitsu Siemens Computers Limited