500 series smartboard problem
We have a smartboard which has been relocated (before I got here) and I am having trouble getting it to work. I just want to know that I have done everything that I can...
The serial connector on the smartboard goes through trunking to a plate on the wall, which has both a usb and a serial connector. I spoke to Steljes and they told me that a 2004 500 series board would be serial to serial, and after a lot of heaving about of cables, they seem to be correct (mind you, the usb port is connected up too and I cannot see where that cable goes!)
When I connect a laptop, the light on the smartboard does not come on at all. I think when I first looked at the board to work out which cables I needed, the light was possibly red, but now it is off whether there is a laptop connected or not. Is there anything I can do to test it further? I have tried 2 laptops now and various different cables.