Printing being shrunk! Help!
Bit of a long post, so sorry for it all. Just trying to get all the information in...
We have a rather unusual problem that has started this week. Some prints that are being sent to our network A4 printer are being shrunk to A5 and be stuck in the bottom corner of the page.
It is a CC3 network (although prints are from teacher laptops that are not connected via CC3). The printer is a HP Color LaserJet 2550 Ln.
As far as I can see, when the users print out in Word, if the Page Setup is set to Letter instead of A4, it decides to shrink it to A5 to "fit it on the page"!
As you can image, asking everyone to check to see if every document they go into is set to A4 is causing a bit of upset! (Although I have got them to change default to A4 for all new documents).
This has not been a problem before, and documents that used to print fine are being shrunk.
I have checked server printer settings (all set to A4).
I have tried removing the printer and re-installing onto server.
The only recent change to the server was a HP ColorJet 970CXi being added recently through a Netgear PS101v2 parallel print server. I have subsequently removed this printer from the server printers, but am still having problems.
Anyone got any ideas? Please?