Problems with HP Autoloader
Solved (but can't edit the title of this thread).
OK, I'm not sure if this should be in Hardware or Software but here goes.
We recently purchased a new server (HP ML370 GS twin Xeon, X64, 4GB RAM, RAID 5 etc.) and along with it a new HP 1/8 G2 Autoloader.
All is setup OK and server and Autoloader are fine and dandy. The only issue is that I can't backup anything!
Server has 2003 SP2 x64 OS (will be used as Exchange 2007 server) and we're using Backup Exec 11d build 7170 x64 (latest version) and the driver pack for v7170. Autoloader has the latest firmware (1.80/1.80n) and the drive itself is on the latest firmware (D22W).
SCSI IDs are being picked up OK (ID4 LUN1) and we have a compatible SCSI setup for this autoloader.
When I run a backup job I get a fail with error 'E00084ED - A hardware error occurred' and the tape is marked as 'Not appendable (End marker unreadable)'. An erase of the tape fixes this until the next time I run the job.
None of the help from Symantec fixes anything and I'm stumped with thousands of pounds of kit not working.
Can anyone help? I'd be eternally grateful.