Mimio and their [b]customer friendly[/b] corporate policy
I just had the pleasure of having to replace some bits of a Mimio system that had been stolen over the holidays. As such I rang up the local supplier and asked if we could purchase some replacements bits, new pens and cables.
They asked how the bits had been misplaced and once they heard about the theft and that we were a school they volunteered to provide the replacement bits for free. They then outlined the corporate policy of the parent company which pretty much said that if it stuffs up for whatever reason send it back to us and we will sort it for you. I have no idea whether this is a standard that all of the suppliers adhere to or whether the one that I was dealing with was just particularly good but it is certainly a good policy.
Having dealt with other companies that treat customers in ways that are far less than helpful it was an extremely refreshing and welcome surprise.