800 Series SmartBoard - Anyone else had this problem?
Having a problem with one of our SB800 SmartBoards where the pen won't write in certain areas of the board. If you draw a line with the pen, it leaves gaps or draws in dots - a bit like when the ink is running out of an ordinary pen. If I scribbled all over the board, there would blank areas - as if there were grease on a piece of paper.
The first thing I did was to re-orient the board. This made no difference.
Next, I cleaned the camera lenses in each corner, which appeared to do the trick until I got to the bottom right-hand corner where the problem persisted.
I then put the pen down and tried just touching the board with my finger to see if the cursor would move to the bottom right hand corner, which it did. I could also drag as if to select multiple objects in the same area.
With the pen tool selected in Smart Notebook 11.3, I could also draw in the affected area with my finger, but not with the pen - unless I held the pen at an angle when it wrote perfectly.
I have also changed the nibs on the pens but I can still only write in the bottom right hand corner either with a finger, or with the pen held at an angle. How strange! :confused: