Order Sent on the 8th July Confirmation email received on 12th July
I still haven't had a full confirmation, despite ordering 5 weeks ago and following up a second time a few weeks later as per my earlier post. I never even got any response from that one.
I've pretty much given up hope of our order ever arriving at this point.
Great hardware, alright software and free office, overall a great value proposition only sabotaged by it's lack of management options.
I would say sabotaged by whatever goons are running this promotion to schools. Put in box, post and send a bill really isn't that hard to do.
I emailed Anthony this morning to chase up our order and got this response...
From: Anthony Nneke (Brook Street) [mailto:email@example.com]
Sent: 02 August 2013 09:08
Subject: RE: Surface Order
Thanks for letting me know, if you can advise when your order was placed, I will chase up. Apologies for the delay or lack of response you have had from the surface Education team, they are experiencing a high volume of orders and are working on a backlog of orders. If you do speak to respective network managers at Edugeek can you advise them to contact me if they have not had responses like yourself.
Consultant Internal Schools Business Manager,
tel: +44 118 9094 265
firstname.lastname@example.org | schools blog
emailed him about 3 times in the last 9 days and the responses have dried up. Sadly this division of Microsoft couldn't organise a hardware sale out of a purpose built storage depo. :(
Anyone else seen or heard about their order? I don't even care if they are cancelled, I just want to know. I just have this fear they are going to turn up in September and I will have to pay for them out of next year's budget. They were a nice I have some budget left purchase, not a 1st week of the new budget must have.
Trying to stay calm about it but I have had a better customer experience from PayPal (anyone ever had a problem with ebay will know what I mean).
Ours have turned up out of the blue whilst I was away, so I would imagine yours will be getting there at some point!
We only ordered a couple, four turned up but only two of the softtouch keyboards.
We emailed our order on 4th July. Got an email back 18th July to say they were reviewing our order but have not heard anything since. Just emailed Anthony Nneke to see what is going on.
Ours turned up a few days ago out of the blue. I never got a proper confirmation email, only the initial "thanks for your interest" email. I did chase it up with Anthony though so that may be why it didn't follow the stated procedure.
Received ours OK after about 2 weeks, upgraded both to 8.1 Beta and going out to staff soon.
My thoughts on the RT - love the form factor but find that outside of MS Office and OneNote I need Win8 Pro, if only MS could make a mid range i3 Surface in the RT form factor I'd be sold for sure