Kyocera printer full black toner showing as empty
I'm having this problem with black toners on our FS-C5150DN printers. A black toner runs out, I put in a brand new, kyocera manufactured cartridge, the printer goes through its loading toner routine and then tells me that K needs replacing. If I look on the printer's web page it tells me that black toner is at 0% as well. A full black cartridge weighs 220g and an empty one 150g. These cartridges which are being shown as empty are up around 220g.
Has anyone had this problem with Kyocera printers? Googling the problem is no help because all I get is page after page of sites wanting to sell me cartridges.