+ Post New Thread
Results 1 to 13 of 13
Hardware Thread, Printers causing me no end of problems in Technical; Hi, We have always had issues with jobs getting stuck while spooling on the server. Recently we got a new ...
  1. #1

    Join Date
    Apr 2010
    Posts
    2,169
    Thank Post
    111
    Thanked 192 Times in 159 Posts
    Rep Power
    85

    Printers causing me no end of problems

    Hi, We have always had issues with jobs getting stuck while spooling on the server. Recently we got a new server and all the printers changed from HP to DELL. I thought this would fix the problem but at least 3 times a day I am having to stop the spooler service, delete all jobs from the spool drive and start the spool service.

    This seems to be completely random and not a particular computer / software issue. A computer that has been printing all day can all of a sudden be the one that has caused the above issue.

    Does anyone have any idea what might be causing this?

    Also, I was thinking it might be a good idea to move the spooler (for testing) away from the server and have all jobs spooled at the client machines. Is this possible.

    Our setup
    2008r2 server
    DELL 1355cn printers
    GP printer deployment.

    Thanks.

  2. #2

    Join Date
    Apr 2010
    Posts
    2,169
    Thank Post
    111
    Thanked 192 Times in 159 Posts
    Rep Power
    85
    Anyone.

  3. #3

    Join Date
    Jun 2012
    Location
    Derbyshire
    Posts
    30
    Thank Post
    0
    Thanked 11 Times in 10 Posts
    Rep Power
    7
    Have you tried excluding the spool directory from your anti virus application? Or maybe set the driver to run in isolation mode (if it supports it). Either one can have an impact on the print spooler service.

  4. #4

    Join Date
    Apr 2010
    Posts
    2,169
    Thank Post
    111
    Thanked 192 Times in 159 Posts
    Rep Power
    85
    Have you tried excluding the spool directory from your anti virus application
    LA controlled virus software and they do not like to make changes to the scanning.

    Or maybe set the driver to run in isolation mode (if it supports it)
    No joy, could not find isolation mode.

  5. #5

    Join Date
    Jun 2012
    Location
    Derbyshire
    Posts
    30
    Thank Post
    0
    Thanked 11 Times in 10 Posts
    Rep Power
    7
    You need to have the Print Server Role added to the server, then look in Print Management for the drivers section under your server name. Right click on the driver and then set the isolation mode.

  6. 2 Thanks to gds64:

    edutech4schools (12th July 2012), tmcd35 (12th July 2012)

  7. #6

    Join Date
    Apr 2010
    Posts
    2,169
    Thank Post
    111
    Thanked 192 Times in 159 Posts
    Rep Power
    85
    Will adding the printer role have any knock on issues with GPP (Policy printing) that we use?

  8. #7

    Join Date
    Jun 2012
    Location
    Derbyshire
    Posts
    30
    Thank Post
    0
    Thanked 11 Times in 10 Posts
    Rep Power
    7
    I shouldn't have thought so, but you will be able to use it to deploy printers via Group Policy.

  9. #8

    Join Date
    Jul 2006
    Location
    London
    Posts
    1,279
    Thank Post
    115
    Thanked 247 Times in 197 Posts
    Blog Entries
    1
    Rep Power
    76
    Isolation mode, if 'it does what it says on the tin' should reduce the impact of a dodgy driver/document. Never used it but would love to hear if it worked and how you got on with it.

    You may also want to try installing Description of an update rollup for the printing core components in Windows 7 and in Windows Server 2008 R2

  10. #9

    Join Date
    Apr 2010
    Posts
    2,169
    Thank Post
    111
    Thanked 192 Times in 159 Posts
    Rep Power
    85
    Do they come out with standard windows updates?

  11. #10

    Join Date
    Apr 2008
    Posts
    853
    Thank Post
    111
    Thanked 112 Times in 108 Posts
    Rep Power
    46
    Event log?

  12. #11

    Join Date
    Jul 2006
    Location
    London
    Posts
    1,279
    Thank Post
    115
    Thanked 247 Times in 197 Posts
    Blog Entries
    1
    Rep Power
    76
    Quote Originally Posted by edutech4schools View Post
    Do they come out with standard windows updates?
    No. We install them using powershell script on a schedule that contains lots of lines that look like this:

    Code:
    if (!(get-hotfix -id KB2647753)) {start-process -wait -FilePath "c:\windows\system32\wusa.exe" -Argumentlist "Windows6.1-KB2647753-x64.msu /quiet /norestart"}
    There are probably better ways of doing it if you've got System Centre or CC4 etc, but this way when ever we need to push a new hotfix, we just add it to the end of the script and know that it will get deloyed later on that day.

    If you run it at startup it can add minutes to your boot time - but assuming you've got Dual Core machines the impact of a background install while a user is working is minimal.
    Last edited by psydii; 13th July 2012 at 12:30 PM.

  13. #12
    ricki's Avatar
    Join Date
    Jul 2005
    Location
    uk
    Posts
    1,477
    Thank Post
    20
    Thanked 164 Times in 157 Posts
    Rep Power
    53
    Hi

    Have you checkdisked the server. If the hard drive has problems this can cause this.

    Have you checked that there is enough space on the drive with the spooler. I had to move mine to another drive due to space.

    Have you changed the driver. I have had this with various printers in the past and have had to use say a pcl 5 instead of a pcl 6. You get the idea.

    I have also had bidirectional printing problems and had to enable or disable this.

    Are you using vista machines because we have had this if the wrong driver was being used. Say it was a 64 bit pc and only the 32 bit drivers installed.

    Try a sfc /scan on the print server you might have a corrupt file.

    Unsigned or drivers that are not certified by micrsoft dont always load and a admin has to log on and allow the driver to install completely.

    These are just ideas.

    Richard

  14. #13
    ricki's Avatar
    Join Date
    Jul 2005
    Location
    uk
    Posts
    1,477
    Thank Post
    20
    Thanked 164 Times in 157 Posts
    Rep Power
    53
    Hi

    Sorry I forgot we had a hp p2055dn and another one that the printer had to have a firmware update as it crashed the spooler and printed random junk.

    Richard



SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 5
    Last Post: 18th January 2010, 09:30 AM
  2. Explaining the cause of problems to users
    By pete in forum General Chat
    Replies: 18
    Last Post: 7th November 2006, 11:16 AM
  3. ICT Reliability / Prevalence of problems
    By crc-ict in forum General Chat
    Replies: 4
    Last Post: 26th October 2005, 03:21 PM
  4. Help me get rid of some spyware please!!
    By StewartKnight in forum Windows
    Replies: 30
    Last Post: 11th October 2005, 12:30 AM
  5. Replies: 17
    Last Post: 16th September 2005, 09:07 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •