Problem with HP DL380 overheating

[fox1977]

Hi folks,

Just wondering if you can help me out. We have ahad two of our live database servers go down over the weekend as a result of the pair of them shutting themselves down as they were over heating. Here are the entries in the event logs:

Server 1
---------
Event Type: Warning
Event Source: cpqasm2
Event Category: None
Event ID: 4120
Date: 30/06/2007
Time: 18:57:15
User: N/A
Computer:
Description:
The temperature (thermal sensor #5) of the system has exceeded the
threshold.

From the HP event log:
System overheating Zone 5 - Location: Power Supply Unit Temp 51c

Server 2
----------
Event Type: Warning
Event Source: hpqilo2
Event Category: None
Event ID: 7
Date: 30/06/2007
Time: 18:50:15
User: N/A
Computer:
Description:
Thermal sensor 1 has exceeded its threshold temperature.

From the HP event log:
System overheating Zone 6 - Location: IO Board Temp 66c
--------------

Anyone else ever experienced any similar problems?

I know there is a heat issues but are there any fans in these zones that I can check on to see if they are still working?

The servers are located in a datacentre at the other end of the country and I am not familiar with what the setup is inside a DL380.

ANY advice gratefully received as I need to get to the bottom of the causes of these shut downs. We have 12 servers in the cabinet and these were the only two to report any problems.

Thanks in advance.

[Ric_]

I expect that you would receive similar messages if the fans were failing. I suspect that it is more likely that the datacentre cooling is failing... something that should be looked at!

[fox1977]

That is my suspicion. Ive been pestering them for the past two days to confirm that the fans are working ok in the server but yet to hear anything from them yet!

The servers are ProLiant DL385 G2's

[Ric_]

@fox:1977: Sorry... what I meant was error messages stating that the fans had failed. I don't think that this is the case though because the machines would be running a lot hotter and would have probably shut themselves down by now.

[bossman]

I would think that the thermal sensors have been set at a temperature that has not been a problem before but with the weather being very muggy over the past two weeks i would put it down to the room that they are in.

Does this room have air con and if it does is it monitored in case of failure?

I would suspect that this is the case and agree totally with what Ric has said.

[fox1977]

Hi there,

Thanks for all the prompt advice folks. I've been chasing support all day to see if they expereinced any problems with their air con. They reported that all of the fans in the two servers are working ok.

I am now looking at getting something to monitor the temperature in the servers.

Does the HP System Monitoring Software that comes with the server report the temperature? I have had a look through the System Management application and the Insight diagnostics software but i cannot see anything related to temperature.

Is it just that the stuff that comes bundled with the server doesnt do it or do i need to purchase/uprade the software?

Thanks again for all the help, much appreciated and you guys are helping me keep my sanity!

Thanks

John

[john]

The HPs System Manager does have the temps listed in it and the warning levels are settable in it but where they are escapes me at present, but they are in there, just hidden away in a submenu or two.