+ Post New Thread
Results 1 to 9 of 9
Hardware Thread, HP CP1515n says "Paper Jam in Tray 2" when there is no jam in Technical; Having an annoying problem with a CP1515n. It intermittently says there's a jam in tray 2, but when you pull ...
  1. #1
    Gerry's Avatar
    Join Date
    Jun 2007
    Location
    North Wales
    Posts
    431
    Thank Post
    60
    Thanked 38 Times in 35 Posts
    Rep Power
    24

    HP CP1515n says "Paper Jam in Tray 2" when there is no jam

    Having an annoying problem with a CP1515n. It intermittently says there's a jam in tray 2, but when you pull out the tray and examine the printer, there appears to be nothing wrong Anyone have any ideas what's up with it?

    Thanks.

  2. #2
    round2it's Avatar
    Join Date
    May 2009
    Location
    UK
    Posts
    1,016
    Thank Post
    199
    Thanked 148 Times in 105 Posts
    Rep Power
    38
    WE HAVE THESE
    pull out the tray
    lift the slot for tray 1
    pull down the metal piece instructions are on the metal piece

    check in there

    also if the paper is not 100% set correctly the printer thinks it has a jam

    take all paper out

    re set to a4 using the sliders
    Last edited by round2it; 6th June 2012 at 03:29 PM.

  3. #3
    round2it's Avatar
    Join Date
    May 2009
    Location
    UK
    Posts
    1,016
    Thank Post
    199
    Thanked 148 Times in 105 Posts
    Rep Power
    38
    they are a pain
    the tinyest piece of paper jams them

  4. #4
    Gerry's Avatar
    Join Date
    Jun 2007
    Location
    North Wales
    Posts
    431
    Thank Post
    60
    Thanked 38 Times in 35 Posts
    Rep Power
    24
    Thanks round2it, I found those instructions too, including a video. For HP the paper was just there crumpled in the tray. For me, there's no sign of anything. I'm thinking either the sensor(s) gone daft, or there's a tiny piece of paper stuck somewhere incredibly difficult to get to.

  5. #5
    round2it's Avatar
    Join Date
    May 2009
    Location
    UK
    Posts
    1,016
    Thank Post
    199
    Thanked 148 Times in 105 Posts
    Rep Power
    38
    try manually putting a piece of card through the rollers i find a laminated piece of a4 works quite well

    dont do it with the unit on though (melting of the laminate is very hard to get out)

  6. Thanks to round2it from:

    Gerry (11th June 2012)

  7. #6

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,807
    Thank Post
    3,320
    Thanked 1,056 Times in 977 Posts
    Rep Power
    365
    Just a thought not sure how much help this will be, take all the paper out including any jams if you can see any paper stuck around any rollers etc.

    Power off the machine and disconnect from mains for about 10 seconds, close the paper tray

    Then power the printer back on and let it load and should give you an error to say no paper in tray etc, then load the paper back in and try again ?

  8. Thanks to mac_shinobi from:

    Gerry (11th June 2012)

  9. #7
    Gerry's Avatar
    Join Date
    Jun 2007
    Location
    North Wales
    Posts
    431
    Thank Post
    60
    Thanked 38 Times in 35 Posts
    Rep Power
    24
    The printer does work after some fiddling. Today for example, I pulled the tray out, put it back in, pressed ok, waited for it to initialise, it complained again about a jam, repeated process, this time it worked again. It's just happening a lot these days, so was wondering if there's anything that can be fixed/replaced or is it time to order a new one...

  10. #8

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    10,931
    Thank Post
    1,403
    Thanked 2,422 Times in 1,699 Posts
    Rep Power
    710
    I have one and it does it all the time. I have tried everything and the only thing that really works is switching it off, unplugging it and leaving it for a bit. I have had a printer guy in and he had a look - apparently there is a part you can't change in them - can't remember what - but it would be the bit you would change for this issue. Basically he said they are just lightweight printers probably not good enough for the amount of work they are asked to do. He advised changing it

  11. Thanks to witch from:

    Gerry (11th June 2012)

  12. #9
    Gerry's Avatar
    Join Date
    Jun 2007
    Location
    North Wales
    Posts
    431
    Thank Post
    60
    Thanked 38 Times in 35 Posts
    Rep Power
    24
    I was going to suggest they get a new one. It's almost done 30k pages...

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 0
    Last Post: 24th May 2010, 09:01 AM
  2. HP Bright White Inkjet Paper 300ft - £20
    By ict-direct in forum Our Advertisers
    Replies: 0
    Last Post: 30th September 2009, 09:39 AM
  3. Replies: 0
    Last Post: 25th March 2009, 02:23 PM
  4. HP Officejet Pro K5400 Paper Jamming
    By Joedetic in forum Hardware
    Replies: 5
    Last Post: 16th June 2008, 07:07 PM
  5. Printer 'jam' in HP Laserjet P2015N
    By DaveP in forum Windows
    Replies: 9
    Last Post: 8th May 2007, 11:29 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •