Hardware Thread, HP CP1515n says "Paper Jam in Tray 2" when there is no jam in Technical; Having an annoying problem with a CP1515n. It intermittently says there's a jam in tray 2, but when you pull ...
6th June 2012, 03:23 PM #1
HP CP1515n says "Paper Jam in Tray 2" when there is no jam
Having an annoying problem with a CP1515n. It intermittently says there's a jam in tray 2, but when you pull out the tray and examine the printer, there appears to be nothing wrong Anyone have any ideas what's up with it?
6th June 2012, 03:26 PM #2
WE HAVE THESE
pull out the tray
lift the slot for tray 1
pull down the metal piece instructions are on the metal piece
check in there
also if the paper is not 100% set correctly the printer thinks it has a jam
take all paper out
re set to a4 using the sliders
Last edited by round2it; 6th June 2012 at 03:29 PM.
6th June 2012, 03:28 PM #3
they are a pain
the tinyest piece of paper jams them
6th June 2012, 03:36 PM #4
Thanks round2it, I found those instructions too, including a video. For HP the paper was just there crumpled in the tray. For me, there's no sign of anything. I'm thinking either the sensor(s) gone daft, or there's a tiny piece of paper stuck somewhere incredibly difficult to get to.
6th June 2012, 03:41 PM #5
try manually putting a piece of card through the rollers i find a laminated piece of a4 works quite well
dont do it with the unit on though (melting of the laminate is very hard to get out)
6th June 2012, 03:53 PM #6
Just a thought not sure how much help this will be, take all the paper out including any jams if you can see any paper stuck around any rollers etc.
Power off the machine and disconnect from mains for about 10 seconds, close the paper tray
Then power the printer back on and let it load and should give you an error to say no paper in tray etc, then load the paper back in and try again ?
Thanks to mac_shinobi from:
6th June 2012, 04:33 PM #7
The printer does work after some fiddling. Today for example, I pulled the tray out, put it back in, pressed ok, waited for it to initialise, it complained again about a jam, repeated process, this time it worked again. It's just happening a lot these days, so was wondering if there's anything that can be fixed/replaced or is it time to order a new one...
6th June 2012, 06:08 PM #8
I have one and it does it all the time. I have tried everything and the only thing that really works is switching it off, unplugging it and leaving it for a bit. I have had a printer guy in and he had a look - apparently there is a part you can't change in them - can't remember what - but it would be the bit you would change for this issue. Basically he said they are just lightweight printers probably not good enough for the amount of work they are asked to do. He advised changing it
11th June 2012, 11:24 AM #9
I was going to suggest they get a new one. It's almost done 30k pages...
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