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Hardware Thread, New phone system - siemens hipath or Avaya? in Technical; I have to recommend a new phone system tomorrow which boils down to a choice of two vendors one supplying ...
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    robk's Avatar
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    New phone system - siemens hipath or Avaya?

    I have to recommend a new phone system tomorrow which boils down to a choice of two vendors one supplying Siemens the other Avaya.

    Does anyone have any pearls of wisdom they can share?

    I was hoping that price would lead the process but sadly not.

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    SYNACK's Avatar
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    I have not dealt with the Simons stuff but have the Avaya stuff and from a software point of view it is quite good and extendable.

    The best of the ones that I have dealt with which admittedly is only three types including aria and samsung (1980s level of tech today).

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    I cannot fault the Avaya stuff one bit.

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    FN-GM's Avatar
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    Have also used Avaya, works well, easy to use. They used siemens.

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    glennda's Avatar
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    When I looked I would have gone with Avaya over the Siemens option - but I went with FreePBX in the end.

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    I have looked after avaya stuff in the past and it was indeed excellent stuff

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    Netman's Avatar
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    We chose a Siemens HiPath system in 2004. After being told we could easily expect 10 years from it, 5 years later it was EOL and no longer supported by Siemens and we had resellers trying to hard sell us a newer model. For this alone we will not be considering Siemens as an option for our next purchase - Avaya is looking favourite for us in the next couple of years.
    Last edited by Netman; 28th May 2012 at 09:17 AM.

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    Gonk's Avatar
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    I've worked with the Siemens kit and found it very good (In my previous job, I linked two sites with an eps 8 circuit and two Siemens HiPath systems to make one IP system). The software is reativly easy to use, plus there's lots of support on the net.

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    SYNACK's Avatar
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    From a lifetime point of view we still have phones and a module that are over 10 years old in one place (Avaya) some of the stuff gets EOLed but it does seem to keep going.

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    Geoff's Avatar
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    The current Avaya system here is a pita. It keeps forgetting about one of its modules. It is ancient though.

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    SYNACK's Avatar
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    Quote Originally Posted by Geoff View Post
    The current Avaya system here is a pita. It keeps forgetting about one of its modules. It is ancient though.
    Yea, our old core was a bit flakey but that probably had a lot to do with the ancient software on it and the ancient server it ran on along with the dodgey power supply. We upgraded the core box to a newer one that supported the latest software on a nice VM and all the issues evaporated. The plugin module which was about 5 years newer that the original core box hooked in fine to the new box with just a firmware update.

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    It'll probably get ripped out and replaced with a FreePBX box and some new VOIP phones once I'm done with the call centre upstairs tbh.

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    We've just replaced our Cisco Call Manager with Microsoft LYNC - all IP SIP...and it's pretty damn cool being able to get your iphone/android/win7 smartphone to get your workplace to make your calls for you from home!

    Cisco wasn't a bad offering - trouble is, anything we were saving in call costs went towards the maintenance cover (around £10k a year)
    Last edited by cbcouk; 28th May 2012 at 11:59 AM.

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