Hardware Thread, New phone system - siemens hipath or Avaya? in Technical; I have to recommend a new phone system tomorrow which boils down to a choice of two vendors one supplying ...
27th May 2012, 09:59 AM #1
New phone system - siemens hipath or Avaya?
I have to recommend a new phone system tomorrow which boils down to a choice of two vendors one supplying Siemens the other Avaya.
Does anyone have any pearls of wisdom they can share?
I was hoping that price would lead the process but sadly not.
27th May 2012, 10:46 AM #2
I have not dealt with the Simons stuff but have the Avaya stuff and from a software point of view it is quite good and extendable.
The best of the ones that I have dealt with which admittedly is only three types including aria and samsung (1980s level of tech today).
27th May 2012, 11:27 AM #3
I cannot fault the Avaya stuff one bit.
27th May 2012, 11:29 AM #4
Have also used Avaya, works well, easy to use. They used siemens.
27th May 2012, 11:47 AM #5
When I looked I would have gone with Avaya over the Siemens option - but I went with FreePBX in the end.
28th May 2012, 08:58 AM #6
I have looked after avaya stuff in the past and it was indeed excellent stuff
28th May 2012, 09:03 AM #7
We chose a Siemens HiPath system in 2004. After being told we could easily expect 10 years from it, 5 years later it was EOL and no longer supported by Siemens and we had resellers trying to hard sell us a newer model. For this alone we will not be considering Siemens as an option for our next purchase - Avaya is looking favourite for us in the next couple of years.
Last edited by Netman; 28th May 2012 at 09:17 AM.
28th May 2012, 09:05 AM #8
I've worked with the Siemens kit and found it very good (In my previous job, I linked two sites with an eps 8 circuit and two Siemens HiPath systems to make one IP system). The software is reativly easy to use, plus there's lots of support on the net.
28th May 2012, 09:15 AM #9
From a lifetime point of view we still have phones and a module that are over 10 years old in one place (Avaya) some of the stuff gets EOLed but it does seem to keep going.
28th May 2012, 09:22 AM #10
The current Avaya system here is a pita. It keeps forgetting about one of its modules. It is ancient though.
28th May 2012, 09:40 AM #11
Yea, our old core was a bit flakey but that probably had a lot to do with the ancient software on it and the ancient server it ran on along with the dodgey power supply. We upgraded the core box to a newer one that supported the latest software on a nice VM and all the issues evaporated. The plugin module which was about 5 years newer that the original core box hooked in fine to the new box with just a firmware update.
Originally Posted by Geoff
28th May 2012, 10:50 AM #12
It'll probably get ripped out and replaced with a FreePBX box and some new VOIP phones once I'm done with the call centre upstairs tbh.
28th May 2012, 11:57 AM #13
We've just replaced our Cisco Call Manager with Microsoft LYNC - all IP SIP...and it's pretty damn cool being able to get your iphone/android/win7 smartphone to get your workplace to make your calls for you from home!
Cisco wasn't a bad offering - trouble is, anything we were saving in call costs went towards the maintenance cover (around £10k a year)
Last edited by cbcouk; 28th May 2012 at 11:59 AM.
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