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Hardware Thread, replacement power supplies for promethean boards in Technical; @StuartC: Surely if a board is in warranty, the PSU would be under warranty and would simply be swapped out ...
  1. #16

    Ric_'s Avatar
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    Re: replacement power supplies for promethean boards

    @StuartC: Surely if a board is in warranty, the PSU would be under warranty and would simply be swapped out by you guys?

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    Re: replacement power supplies for promethean boards

    I thought the same myself ric_ after suffering a psu failure, I contacted promethean.

    The 10 year warranty only covers the actual board, not the pens, psu or cables. Considering the price of the boards, I felt a little short changed.

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    Re: replacement power supplies for promethean boards

    @steve: I could understand the likes of pens and maybe connection cables not being covered since these are open to abuse (e.g. dropping pens and continual plugging/unplugging).

    Surely a PSU should last the life of the board though (unless there is a power surge or something and then you would not expect a warranty replacement).

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    Re: replacement power supplies for promethean boards

    Quote Originally Posted by Ric_
    @steve: I could understand the likes of pens and maybe connection cables not being covered since these are open to abuse (e.g. dropping pens and continual plugging/unplugging).
    I agree.

    Maybe its time promethean did some more market research and developed products more friendly to the consumer.

    I for one would buy lots of nice new robust pens / power supplies from promethean if they provided a good TCO.

  5. #20

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    Re: replacement power supplies for promethean boards

    @steve: To be fair, a 10 year warranty on the board is very good. However, I would argue that is the least likely part to fail.

    Personally, I use GTCO Calcomp Interwrite boards. These come with a 2 year warranty which covers the board, pens (you get two) and the PSU. I'm not sure about the cables since the warranty statement neither mentions that they are or are not covered but I think I could probably afford to replace this since they are standard USB cables rather than the funny-looking efforts that Promethean use.

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    Re: replacement power supplies for promethean boards

    In my opinion the pens could have slightly more weight to them and have a rubberised grip as has been suggested here.

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