+ Post New Thread
Page 5 of 5 FirstFirst 12345
Results 61 to 68 of 68
Hardware Thread, Virgin Super Hub. Anything I should know? in Technical; Originally Posted by localzuk Put it in modem only mode and use a third party one. The super hub is ...
  1. #61
    maestromasada's Avatar
    Join Date
    Apr 2009
    Posts
    166
    Thank Post
    93
    Thanked 14 Times in 13 Posts
    Rep Power
    12
    Quote Originally Posted by localzuk View Post
    Put it in modem only mode and use a third party one. The super hub is unstable, unreliable and useless in my experience.
    Fully agreed, have done likewise, putting a cisco router in between

  2. #62
    hit
    hit is offline
    hit's Avatar
    Join Date
    Mar 2008
    Location
    London
    Posts
    324
    Thank Post
    47
    Thanked 50 Times in 48 Posts
    Rep Power
    51
    Have received a letter inviting me to logon and arrange delivery of my superhub, the site says they will post it but when I go to the order page it insists I book an engineer! What the hell do I need an engineer for? Im pretty sure i can hook up a new modem (plus I don't want them poking around my cab and breaking things).

    It was handy that I logged on though, found that they are ripping me off big time, TiVo package is £10 a month cheaper than the mish-mash of products I have ended up with over the years, charges for phone calls to geographical numbers which should be included, charges to a virgin mobile number we have which should be included, I'm going to have a great time on the phone tomorrow

  3. #63

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,756
    Thank Post
    3,265
    Thanked 1,052 Times in 973 Posts
    Rep Power
    365
    Quote Originally Posted by hit View Post
    Have received a letter inviting me to logon and arrange delivery of my superhub, the site says they will post it but when I go to the order page it insists I book an engineer! What the hell do I need an engineer for? Im pretty sure i can hook up a new modem (plus I don't want them poking around my cab and breaking things).

    It was handy that I logged on though, found that they are ripping me off big time, TiVo package is £10 a month cheaper than the mish-mash of products I have ended up with over the years, charges for phone calls to geographical numbers which should be included, charges to a virgin mobile number we have which should be included, I'm going to have a great time on the phone tomorrow
    I really wish I could just leave them as feeling a bit ripped off myself, looking at the leaflet they charge £50 a month and you get

    * Tivo box ( 500 gb )
    * 60 mb broadband
    * evening and weekend telephone

    I currently have

    * 60 mb broadband
    * V+ HD Box
    * Evening and weekend phone calls and am paying £50 a month yet they refuse to give me a tivo box, been with them since Feb 2011

    Seems like existing customers are treated like dirt yet new customers get all the new goodies - not sure what you have to do to get the new stuff. Can't at the min swap to anyone as BT want quite a bit of money to have a BT Line put in

  4. #64

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    17,680
    Thank Post
    516
    Thanked 2,451 Times in 1,897 Posts
    Blog Entries
    24
    Rep Power
    832
    Quote Originally Posted by hit View Post
    Have received a letter inviting me to logon and arrange delivery of my superhub, the site says they will post it but when I go to the order page it insists I book an engineer! What the hell do I need an engineer for? Im pretty sure i can hook up a new modem (plus I don't want them poking around my cab and breaking things).
    An engineer is needed to visit for the higher speed packages, as they need to adjust things in the street cabinets - at least that's the explanation I was given.

  5. #65
    Mcshammer_dj's Avatar
    Join Date
    Feb 2007
    Location
    Portsmouth
    Posts
    936
    Thank Post
    35
    Thanked 164 Times in 132 Posts
    Rep Power
    94
    Quote Originally Posted by mac_shinobi View Post
    I really wish I could just leave them as feeling a bit ripped off myself, looking at the leaflet they charge £50 a month and you get

    * Tivo box ( 500 gb )
    * 60 mb broadband
    * evening and weekend telephone

    I currently have

    * 60 mb broadband
    * V+ HD Box
    * Evening and weekend phone calls and am paying £50 a month yet they refuse to give me a tivo box, been with them since Feb 2011

    Seems like existing customers are treated like dirt yet new customers get all the new goodies - not sure what you have to do to get the new stuff. Can't at the min swap to anyone as BT want quite a bit of money to have a BT Line put in
    yeah and if you try to close your account to open a new one they will charge, if you ever need to change the user on the account you will need to pay......

    When my older box "broke" recently they offered me a tivo box instead, and moved the v+Hd upstairs.

  6. #66

    Join Date
    Dec 2009
    Posts
    605
    Thank Post
    8
    Thanked 36 Times in 34 Posts
    Rep Power
    17
    The wireless on my superhub seems to be a tad faulty , sometimes requires me to reboot it !

    Ive just bought a belkin n1 ( £11 off of ebay brand new )

    and plan to shove the SH into modem mode !

    Im also thinking along the lines of Fiber from both my server and PC to my HP gigabit switch ..( i have a couple of GBIC's which i got very cheap ! )But unsure on the benefit !
    Last edited by 2097; 29th May 2012 at 10:17 AM.

  7. #67
    januttall's Avatar
    Join Date
    Sep 2010
    Posts
    225
    Thank Post
    17
    Thanked 28 Times in 28 Posts
    Blog Entries
    1
    Rep Power
    14
    all i can say about the super hub is it is a waste of time. i set port forwarding reset it rebooted the router factory resets the lot port forwarding wouldnt work. and there are plently of other people with the same issue its not just me. also the Wi-Fi is rubish from them. not to mention there a problems with the auto channel selector.

  8. #68
    hit
    hit is offline
    hit's Avatar
    Join Date
    Mar 2008
    Location
    London
    Posts
    324
    Thank Post
    47
    Thanked 50 Times in 48 Posts
    Rep Power
    51
    Have just been to the local virgin media shop and complained about the stuff in my previous post, so they are getting an engineer out on an early morning visit, upgrade to TiVo, relocate my V+ box, fit and setup the super hub all free of charge and because of the mis-charging of calls they are refunding all of the phone charges for the last year and giving me the XL package for half price for 6 months as if I were a new customer!

    Now, who says that VM customer service sucks

SHARE:
+ Post New Thread
Page 5 of 5 FirstFirst 12345

Similar Threads

  1. Replies: 10
    Last Post: 26th October 2011, 07:50 PM
  2. [Website] 100 Quotes Every Geek Should Know
    By Face-Man in forum Jokes/Interweb Things
    Replies: 3
    Last Post: 22nd January 2010, 12:05 AM
  3. Replies: 0
    Last Post: 22nd November 2005, 02:34 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •