+ Post New Thread
Results 1 to 8 of 8
Hardware Thread, Strange problem with paper tray on HP LJ 4600 in Technical; We have a Laserjet 4600 as the colour printer in our ICT suite. All of a sudden yesterday it kept ...
  1. #1

    Join Date
    Jul 2006
    Location
    London
    Posts
    2,962
    Thank Post
    159
    Thanked 152 Times in 116 Posts
    Rep Power
    48

    Strange problem with paper tray on HP LJ 4600

    We have a Laserjet 4600 as the colour printer in our ICT suite. All of a sudden yesterday it kept asking for paper to be inserted, the teacher managed to get documents to print by taking out and re-inserting tray 2 for each sheet.

    I had a look later, expecting it to be a driver setting or the wrong paper size, something standard. But it isnt. Even if you print a menu map or supplies page, it still asks you to put A4 in tray 1 and does nothing when you press the button to use another tray.

    I powered it off for a while today then put it back on and did a supplies page again, and it came out of tray 2 straight away. But then the problem started again.

    So it doesnt sound like there is anything physically wrong with the tray, it just seems to refuse to try to use it. When you print, with it set to A4 in tray 2, it doesnt even try to print from tray 2 and instantly just says insert A4 into tray 1 again

    Any ideas?

  2. #2
    round2it's Avatar
    Join Date
    May 2009
    Location
    UK
    Posts
    951
    Thank Post
    185
    Thanked 137 Times in 97 Posts
    Rep Power
    35
    might not be related but our hp3550 paper tray did the same and it was the the clip at the back of the tray that had broken away (only a tiny piece had broken away)popping a little hot glue to it fixed the problem, even though the tray looked like it was correct the end of the tray moved every time a piece of paper was picked up,the printer is probably going to tray 1 because it thinks you have no paper in tray 2.


    2 pence worth
    Last edited by round2it; 11th January 2012 at 04:14 PM.

  3. Thanks to round2it from:

    sidewinder (11th January 2012)

  4. #3

    Oaktech's Avatar
    Join Date
    Jul 2011
    Location
    Bournemouth
    Posts
    2,463
    Thank Post
    678
    Thanked 451 Times in 363 Posts
    Rep Power
    229
    Quote Originally Posted by round2it View Post
    might not be related but our hp3550 paper tray did the same and it was the the clip at the back of the tray that had broken away popping a little hot glue fixed the problem, even though the tray looked like it was correct the end of the tray moved every time a piece of paper was picked up,the printer is probably going to tray 1 because it thinks you have no paper in tray 2.


    2 pence worth
    we have a 3005 that has done this, so i'd look there first too!

  5. #4
    round2it's Avatar
    Join Date
    May 2009
    Location
    UK
    Posts
    951
    Thank Post
    185
    Thanked 137 Times in 97 Posts
    Rep Power
    35
    paper tray.jpg

    i had to glue at this end(picture is of a 3550) but is a good example of where to glue


    from looking at the picture of yours on the internet it looks like that could be the problem as without the glue ours said paper out
    Last edited by round2it; 11th January 2012 at 04:12 PM.

  6. #5

    Join Date
    Jul 2006
    Location
    London
    Posts
    2,962
    Thank Post
    159
    Thanked 152 Times in 116 Posts
    Rep Power
    48
    Ah thanks, will have a look then. The tray does look very similar to that, so hopefully that is the problem. Will report back

  7. #6

    Oaktech's Avatar
    Join Date
    Jul 2011
    Location
    Bournemouth
    Posts
    2,463
    Thank Post
    678
    Thanked 451 Times in 363 Posts
    Rep Power
    229
    i've just tried moving the 'back stop' on the paper tray up by one click and lo and behold, the paper fits but it won't print complaining the paper is the wrong size!

    If its not that, i'll eat a post it note!

  8. #7
    round2it's Avatar
    Join Date
    May 2009
    Location
    UK
    Posts
    951
    Thank Post
    185
    Thanked 137 Times in 97 Posts
    Rep Power
    35
    very odd this problem but the trays do take some hammer from the kids

  9. #8

    Join Date
    Jul 2006
    Location
    London
    Posts
    2,962
    Thank Post
    159
    Thanked 152 Times in 116 Posts
    Rep Power
    48
    Just realised I forgot to reply to this - I tried and tried and tried that fix but it just wouldn't work whichever position I had the 'back stop' in the paper tray in. Just had to give up in the end as it was fruitless

    As it's 9 years old I think we're going to go for a new one, which is a shame

SHARE:
+ Post New Thread

Similar Threads

  1. Strange problem with policies
    By j17sparky in forum Windows
    Replies: 12
    Last Post: 22nd April 2008, 02:57 PM
  2. Replies: 4
    Last Post: 21st February 2008, 03:09 PM
  3. Problems with wireless and an HP Laptop
    By mark in forum Windows Vista
    Replies: 5
    Last Post: 31st December 2007, 05:56 PM
  4. Replies: 11
    Last Post: 6th October 2007, 04:27 PM
  5. Replies: 2
    Last Post: 26th January 2007, 01:22 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •