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Hardware Thread, Rm one Mobile in Technical; Originally Posted by mtdmitchell Its not the point im not expecting a free keyboard, i want to pay for a ...
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    HarryMonkey's Avatar
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    Quote Originally Posted by mtdmitchell View Post
    Its not the point im not expecting a free keyboard, i want to pay for a keyboard and this is an "RM" laptop....not some other manufactuer.
    But, the point is, RM don't manufacture their own notebooks and therefore it is another manufacturer. However, even the manufacturer no longer has spares for these machines and are unable to supply any more so, unfortunately, there is no solution.

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    Doesn't change the fact that they're not obliged to provide spares...

    If it was in warranty and had a hardware failure I imagine they'd replace it with a newer model - consumer rights don't have any bearing in this situation

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    Quote Originally Posted by stevenewman View Post
    But, the point is, RM don't manufacture their own notebooks and therefore it is another manufacturer. However, even the manufacturer no longer has spares for these machines and are unable to supply any more so, unfortunately, there is no solution.
    Its like stone laptops, they have stone badges on them but I think they re samsung's

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    Well yep its most probable i have no rights in this situation
    Last edited by mtdmitchell; 8th December 2011 at 12:30 PM.

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    Hmmm so if i take out Rm's Insurance for accedental cover on these laptops...wot then! 1 years insurance = 33....it was Accidental damage as well not Malicious damage...but i imagine it woudl be hard to convince them

    RM Insurance

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    RM Mobile One widescreen - Model T12ER

    Quote Originally Posted by stevenewman View Post
    We have quite a few of these machines. I have replaced keyboards in the past (when spares were available) but have kept the old ones and use them to pull apart for spares. It looks as though you may have to have a sacrificial machine to be a doner for spares. The power buttons quite often get pushed in on these as well and that seems to be a frequent task just lately.
    I have one with the power button stuck in. How did you access it please? I'm hoping I won't have to take every screw out and dismantle the whole machine to get to it...

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    Hi there,

    I'm the product manager at RM for mobile products- I'm not aware of any shortages for spare keyboards, and I'll be happy to make sure you get some new ones.
    If you give RM a ring and ask for me, we can sort you out.

    Thanks,
    Paula Tate

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    Quote Originally Posted by ptate View Post
    Hi there,

    I'm the product manager at RM for mobile products- I'm not aware of any shortages for spare keyboards, and I'll be happy to make sure you get some new ones.
    If you give RM a ring and ask for me, we can sort you out.

    Thanks,
    Paula Tate
    Maybe they restocked in the last 6 months Seeing original post was December

    Steve

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