Hardware Thread, Thanks to HP :) in Technical; Just like to express my thanks to HP in a public way.
Yesterday one of our server hard drives in ...
28th October 2011, 12:34 PM #1
Thanks to HP :)
Just like to express my thanks to HP in a public way.
Yesterday one of our server hard drives in a RAID 0+1 array gave up the ghost and flat lined - called HP at 3pm hard drive will be with you tomorrow.
Its now today the man with the van arrived at just gone 8:30 (we are in from 8) with a new hard drive in tow.
Took out the old drive put in the new - went over to the HP System Management homepage and the p410 RAID controller already had the array as rebuilding.
Its now 11:31 and the array has finished its rebuild.
0 downtime, next day delivery (even at late notice) and all on a standard warranty! This is why I am a confessed HP fan boy
IDG Tech News
28th October 2011, 12:37 PM #2
Yup. HP server warranty support is excellent, especially with their online instant support tool now.
We had a memory module die in our one HP server, they had a new one out next day as promised. Only issue for me was that whoever looked after this server previously had bought Kingston generic RAM and put them in the unit instead of HP, and it was one of those which had failed. HP obviously want their module back, but they aren't going to charge us for the transport.
28th October 2011, 05:18 PM #3
28th October 2011, 05:20 PM #4
I'll admit to that too
Originally Posted by jamesfed
28th October 2011, 05:25 PM #5
Yep HP server support is awesome.
28th October 2011, 10:37 PM #6
Yup HP Support is great for me as well when I've needed parts for Servers
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