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Hardware Thread, The How fast can you get a part from Dell Game! in Technical; Just got my PB 11mins. The game only includes MotherBoard, Proccessor memory and hard disk. Post PB's here :-0...
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    The How fast can you get a part from Dell Game!

    Just got my PB 11mins. The game only includes MotherBoard, Proccessor memory and hard disk.

    Post PB's here :-0

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    GrumbleDook's Avatar
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    Re: The How fast can you get a part from Dell Game!

    I can presume that this does not include delivery time?

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    Re: The How fast can you get a part from Dell Game!

    3 days for 30 pairs of blanking plates <- this includes delivery

    7 Days for 20 replacement mice for incorrectly delivered ones <- this also includes delivery.

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    Spot's Avatar
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    Re: The How fast can you get a part from Dell Game!

    For reference, does the time start from when the call is first answered, or from when you actually start talking to a technician?

    If it's from when the call is first answered, 11 minutes is impressive!

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    ICTNUT's Avatar
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    Re: The How fast can you get a part from Dell Game!

    Ah the trick is not to talk to the technician but directly to your account manager that why I can get things done alot quicker than speaking to a tech (of sorts!)

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    Re: The How fast can you get a part from Dell Game!

    The 11 mins started from the moment the Service Tag was taken by the reception.

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    Re: The How fast can you get a part from Dell Game!

    1 hour - listening to "New york New york"

    35mins - techy asking you to "change the nic"

    25mins - trying to explain to the techy that the nic is on the motherboard therefore you cannot change it

    20min - running diagnostics to "prove" the nic is faulty

    10mins - explaining to the tech that the nic "passed" the diagnotic and that "no it still doesnt work"

    2 days - waiting for the engineer to arrive with a new motherboard

    2 more days - waiting for the engineer to arrive with the *correct* motherboard

    lmao

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    Geoff's Avatar
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    Re: The How fast can you get a part from Dell Game!

    ROFL

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    Re: The How fast can you get a part from Dell Game!

    This was suposed to be a Personal best not a personal worst!! post

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    Re: The How fast can you get a part from Dell Game!

    That was my best

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    Re: The How fast can you get a part from Dell Game!

    Next working day for engineer to come out and replace motherboard on my inspiron 6000 laptop
    called them at around 13:30, and they were out about 9am the following day...

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    Re: The How fast can you get a part from Dell Game!

    I can never get through to our account manager, i think she is permanently on answer machine.

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    Re: The How fast can you get a part from Dell Game!

    must be same account manager - can never get hold of her for quotes though their kit and support is good otherwise I wouldn't bother with them anymore

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    Re: The How fast can you get a part from Dell Game!

    Don't bother trying our client manager any more, not after waiting a week to get a quote for a PE2900. I use DELL resellers and buy DELL Outlet (refurbished) systems, much cheaper. Got a Precision M65 with 3 years warranty for £600 a couple of weeks ago.

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    Re: The How fast can you get a part from Dell Game!

    I read the title as 'the how fast can you take apart a dell game!' 11 minutes is impressive you must work nextdoor to the supply depot.

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