The How fast can you get a part from Dell Game!

[Mr_T]

Just got my PB 11mins. The game only includes MotherBoard, Proccessor memory and hard disk.

Post PB's here :-0

[GrumbleDook]

I can presume that this does not include delivery time?

[ICTNUT]

3 days for 30 pairs of blanking plates <- this includes delivery

7 Days for 20 replacement mice for incorrectly delivered ones <- this also includes delivery.

[Spot]

For reference, does the time start from when the call is first answered, or from when you actually start talking to a technician?

If it's from when the call is first answered, 11 minutes is impressive!

[ICTNUT]

Ah the trick is not to talk to the technician but directly to your account manager that why I can get things done alot quicker than speaking to a tech (of sorts!)

[Mr_T]

The 11 mins started from the moment the Service Tag was taken by the reception.

[j17sparky]

1 hour - listening to "New york New york"

35mins - techy asking you to "change the nic"

25mins - trying to explain to the techy that the nic is on the motherboard therefore you cannot change it

20min - running diagnostics to "prove" the nic is faulty

10mins - explaining to the tech that the nic "passed" the diagnotic and that "no it still doesnt work"

2 days - waiting for the engineer to arrive with a new motherboard

2 more days - waiting for the engineer to arrive with the *correct* motherboard

lmao

[Geoff]

ROFL

[Mr_T]

This was suposed to be a Personal best not a personal worst!! post

[j17sparky]

That was my best

[Gatt]

Next working day for engineer to come out and replace motherboard on my inspiron 6000 laptop
called them at around 13:30, and they were out about 9am the following day...

[Kyle]

I can never get through to our account manager, i think she is permanently on answer machine.

[maark]

must be same account manager - can never get hold of her for quotes though their kit and support is good otherwise I wouldn't bother with them anymore

[broc]

Don't bother trying our client manager any more, not after waiting a week to get a quote for a PE2900. I use DELL resellers and buy DELL Outlet (refurbished) systems, much cheaper. Got a Precision M65 with 3 years warranty for £600 a couple of weeks ago.

[DSapseid]

I read the title as 'the how fast can you take apart a dell game!' 11 minutes is impressive you must work nextdoor to the supply depot.