Hardware Thread, Smartboard has died! in Technical; It's a 580. The green light is on. The pen tray lights are working, keyboard, mouse and orient come up ...
18th July 2011, 11:20 AM #1
Smartboard has died!
It's a 580. The green light is on. The pen tray lights are working, keyboard, mouse and orient come up when the buttons are pressed but the board doesn't respond to touch. I can't think of anything else I could check, I suppose it could be the lead but I'm goingto have to wait until lunchtime to test that.
Anyone any other ideas?
18th July 2011, 11:26 AM #2
Install/reinstall the latest drivers? (Does the computer show it as connected?) Check USB lead seated both ends - one of our newer boards has the socket near the speaker and it gets disturbed by kids angling the speaker. Check the USB port on the computer is OK.
18th July 2011, 11:44 AM #3
I just called Steljes and their techhie said it was probably the controller board, so just about to check it out.
18th July 2011, 11:45 AM #4
If you're using a smart USB to serial you might need to reinstall the drivers if someone has swapped the USB port.
It might even be worth using the method here to remove all instances of the driver.
Thanks to K.C.Leblanc from:
laserblazer (18th July 2011)
18th July 2011, 11:55 AM #5
Check the USB cable, try it with a different machine (if you didn't already) and a different cable that you know works.
Sometimes they just get a bit funny and start working again once the laptop/PC has been restarted!
I've had the control card in SB's go before, the light still came on but no touch capability, had to replace the card the cost of which was around £280 I think.
Thanks to Pete10141748 from:
laserblazer (18th July 2011)
18th July 2011, 12:04 PM #6
turn it off and on again
2 Thanks to chazzy2501:
laserblazer (18th July 2011), tech_guy (18th July 2011)
18th July 2011, 12:06 PM #7
- Rep Power
Check the actual white board surface, we had one go abit funny and not respond to touch etc. Turnedout one of the little darlings took a craft nice to it in the corner. The board thought some one had their finger in that corner constantly stooping it from working. That or as already said uninstall and reinstall.
18th July 2011, 12:41 PM #8
Pretty sure it is the membrane. The class was so noisy that I walked out in the end. I had two missed calls because I hadn't heard the phone. Not prepared to work under those conditions.
18th July 2011, 03:22 PM #9
Had the same where a desk corner had pierced the outer skin on the board thinking the mouse was being pressed
Originally Posted by Wils86
It did have be stumped for 10 mins as it was so small ! and lots of rubbish was in the way !
18th July 2011, 03:37 PM #10
I did find a small hole, which might be the cause.
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