+ Post New Thread
Results 1 to 8 of 8
Hardware Thread, Acer Customer Support in Technical; Had to post this cos it left me gobsmacked by how good they were. We have quite a few Acer ...
  1. #1

    Join Date
    Oct 2009
    Location
    Wolverhampton
    Posts
    97
    Thank Post
    7
    Thanked 3 Times in 3 Posts
    Rep Power
    10

    Acer Customer Support

    Had to post this cos it left me gobsmacked by how good they were.
    We have quite a few Acer X110 projectors in the school and one of them started to have flickering colours, so 2 days before the 12 months was up I got in touch with acer who arranged to pick it up, sent me a text to say they'd received it, sent another text an hour later saying it was repaired and another text 20 minutes after that to say it had been dispatched.
    I'm seriously impressed, nice one Acer

  2. #2
    AgentBithell's Avatar
    Join Date
    Mar 2011
    Location
    ashford
    Posts
    3
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    wow. nice to know that some company's really like helping you with your problems

  3. #3

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,104
    Thank Post
    891
    Thanked 1,751 Times in 1,510 Posts
    Blog Entries
    12
    Rep Power
    457
    Its been a while since i have used Acer support, seem to have got the act together.

  4. #4

    CPLTD's Avatar
    Join Date
    Apr 2008
    Location
    Northamptonshire
    Posts
    4,067
    Thank Post
    1,403
    Thanked 652 Times in 507 Posts
    Blog Entries
    1
    Rep Power
    261
    I always find them very helpful as well from a reseller point of view.


    Chris

  5. #5

    Join Date
    Feb 2007
    Location
    Stockport
    Posts
    859
    Thank Post
    258
    Thanked 106 Times in 82 Posts
    Rep Power
    39
    I'm so glad to hear this given the number of the Acer X110 projectors we've bought recently! :-)

  6. #6

    SYNACK's Avatar
    Join Date
    Oct 2007
    Posts
    11,205
    Thank Post
    876
    Thanked 2,729 Times in 2,308 Posts
    Blog Entries
    11
    Rep Power
    782
    Its good to hear they can get it right in some countries...

  7. #7

    Join Date
    Feb 2007
    Location
    East Sussex
    Posts
    468
    Thank Post
    16
    Thanked 87 Times in 79 Posts
    Rep Power
    30
    I wouldn't use acer projectors again if you paid me! We've had 6 of their short throw dlp projectors for 2 years, and there hasn't been a day in the last 18 months where we've had them all working. Some have been back over 6 times, they often get sent back to us still faulty of break again within a week. Of the 6 we've now been given a refund on 3 of them because they can no longer repair them. Our av supplier has no luck with dealing with them, and have now stopped selling acer projectors. Even out usual IT supplier finds it hard to get hold of someone at acer even if they're trying to buy 50k worth of kit from them!

    We have a lot of acer laptops and generally have found their support for these to be ok, we just won't touch any of their av products again.

    Steve

  8. #8

    nephilim's Avatar
    Join Date
    Nov 2008
    Location
    Dunstable
    Posts
    12,180
    Thank Post
    1,651
    Thanked 1,973 Times in 1,445 Posts
    Blog Entries
    2
    Rep Power
    443
    Unless the headteacher overrides the burst and myself(like she did for our laptops),we won't use acer, ever again

SHARE:
+ Post New Thread

Similar Threads

  1. RM for a Customer Support Engineer
    By mattx in forum Educational IT Jobs
    Replies: 0
    Last Post: 31st January 2011, 01:39 PM
  2. RM Customer Support Engineer
    By Gatt in forum BSF
    Replies: 14
    Last Post: 12th November 2009, 12:53 PM
  3. Customer Support
    By andrew_91090 in forum General Chat
    Replies: 9
    Last Post: 21st October 2009, 12:54 PM
  4. [RM] Customer Support Engineer (Haringey)
    By DaveP in forum Educational IT Jobs
    Replies: 0
    Last Post: 3rd August 2009, 05:58 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •