Problem with brother 5270dc constantly offline

[tosca925]

We have a problem with a 5270dn printer that constantly shows up as offline and will not print from the network. I can ping the machine, access the printer through http and it says all is well. I cant see the printer in Brother admin console. I have tried different network point and also cable and no good. i can manually print a test config page. But no matter what i do the printer stays offline on the print server? I would flash the firmware but this can only be done in the admin console but i cant access the printer in this as it does not show up.

Tried toner and drum change as well.

Any ideas?

[wesleyw]

Sounds like damage to the board see if there is a way to do a hardware reset? is it still in warranty? the network card in it may be damaged so that a connection to the printer itself is not possible can you use it directly via parallel or usb? if so then its the nic if it isn't in warranty a cheap print server box may be the answer.

Wes

[tosca925]

It is still in warranty and a call will be made on monday. I will try it locally connected as well as we have not yet.