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Hardware Thread, Odd Printer Issue - Blank PDF pages in Technical; We have a number of apparently identical computers (HP Deskjet 6940 for what it's worth), however they are behaving differently ...
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    Odd Printer Issue - Blank PDF pages

    We have a number of apparently identical computers (HP Deskjet 6940 for what it's worth), however they are behaving differently - the specific problem is that if you print a PDF file to it, it spools a sheet into the printer and then stops, when you next send something to print, it pushes the first sheet out, blank, and then prints the second document.

    This problem has been identified on at least two of the printers, at least one is unaffected. They are set up in the same way, delivered in the same way, have the same drivers and firmware version. Administrative users are affected as well, not just teacher or pupil accounts. Where else should I look to see what is causing this?

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    Who created the pdf and in what program? I suspect Quark.

    Flipping the print processor to winprint is the usual fix (Printer > Properties > Advanced tab > Print Processor)

  3. Thanks to pete from:

    enjay (14th February 2011)

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    Quote Originally Posted by pete View Post
    Who created the pdf and in what program? I suspect Quark.
    All sorts of PDFs from lots of different sources (doesn't mean they weren't all Quarked though)

    Quote Originally Posted by pete View Post
    Flipping the print processor to winprint is the usual fix (Printer > Properties > Advanced tab > Print Processor)
    Ooh, good spot. The working one isn't one WinPrint but it is on a different processor than the non-working ones. I'll change that and try again...

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    Thanks Pete, changing the print processor sorted it.

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    As an addendum to that, I also needed to check the "enable advanced print features" checkbox on the printer settings.

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