+ Post New Thread
Results 1 to 12 of 12
Hardware Thread, Problems access Cisco device manager in Technical; Hey Im having great problems accessing the device manager on our firewall. We can get to the part where we ...
  1. #1
    timbo343's Avatar
    Join Date
    Dec 2005
    Location
    Leeds/York area, North Yorkshire
    Posts
    2,942
    Thank Post
    277
    Thanked 261 Times in 188 Posts
    Rep Power
    114

    Problems access Cisco device manager

    Hey

    Im having great problems accessing the device manager on our firewall. We can get to the part where we put in the username and password but then it says that there is a certificate issue and the PDM will not load. Can someone tell me a way to get into the PDM. If it helps we are only on device manager 3.0 and we are wanting to upgrade it to the latest firmware but can even get in via hyperterminal

    Help

    Tim.

  2. #2
    wesleyw's Avatar
    Join Date
    Dec 2005
    Location
    Kingswinford
    Posts
    2,205
    Thank Post
    223
    Thanked 50 Times in 44 Posts
    Blog Entries
    1
    Rep Power
    30

    Re: Problems access Cisco device manager

    You could connect via the serial cable to the device itself? Are you using Hyperterminal via IP or serial though?

    Wes

  3. #3
    timbo343's Avatar
    Join Date
    Dec 2005
    Location
    Leeds/York area, North Yorkshire
    Posts
    2,942
    Thank Post
    277
    Thanked 261 Times in 188 Posts
    Rep Power
    114

    Re: Problems access Cisco device manager

    we are using the serial port. but the fact we cant even get into the PDM is a problem

  4. #4
    wesleyw's Avatar
    Join Date
    Dec 2005
    Location
    Kingswinford
    Posts
    2,205
    Thank Post
    223
    Thanked 50 Times in 44 Posts
    Blog Entries
    1
    Rep Power
    30

    Re: Problems access Cisco device manager

    Is it actually working presently? I know this is a dumb question have you power cycled it?

    Wes

  5. #5
    timbo343's Avatar
    Join Date
    Dec 2005
    Location
    Leeds/York area, North Yorkshire
    Posts
    2,942
    Thank Post
    277
    Thanked 261 Times in 188 Posts
    Rep Power
    114

    Re: Problems access Cisco device manager

    yeah, it is working, cos the internet is working lol, and yeah ive rebooted it.

  6. #6
    timbo343's Avatar
    Join Date
    Dec 2005
    Location
    Leeds/York area, North Yorkshire
    Posts
    2,942
    Thank Post
    277
    Thanked 261 Times in 188 Posts
    Rep Power
    114

    Re: Problems access Cisco device manager

    If you have a look at the attached, you will see that at the bottom, it says something about access denined. Is this a java issue???

  7. #7
    wesleyw's Avatar
    Join Date
    Dec 2005
    Location
    Kingswinford
    Posts
    2,205
    Thank Post
    223
    Thanked 50 Times in 44 Posts
    Blog Entries
    1
    Rep Power
    30

    Re: Problems access Cisco device manager

    Looks like a JAva Security setting/ cookie security denying access however that wouldn't explain the fact you can't hyperterminal into the box unless of course the user and pass for the box is different from the web front end which sadly is unlikely.


    Wes

  8. #8
    timbo343's Avatar
    Join Date
    Dec 2005
    Location
    Leeds/York area, North Yorkshire
    Posts
    2,942
    Thank Post
    277
    Thanked 261 Times in 188 Posts
    Rep Power
    114

    Re: Problems access Cisco device manager

    I read that you have to log into the PDM to see the bit settings as i think they have been changed.

  9. #9
    wesleyw's Avatar
    Join Date
    Dec 2005
    Location
    Kingswinford
    Posts
    2,205
    Thank Post
    223
    Thanked 50 Times in 44 Posts
    Blog Entries
    1
    Rep Power
    30

    Re: Problems access Cisco device manager

    I wonder what would happen if you did a factory reset? other than losing lots of setting that is? Have you a support contract or support line for this at all? Cisco are usually vey good?


    Wes

  10. #10
    timbo343's Avatar
    Join Date
    Dec 2005
    Location
    Leeds/York area, North Yorkshire
    Posts
    2,942
    Thank Post
    277
    Thanked 261 Times in 188 Posts
    Rep Power
    114

    Re: Problems access Cisco device manager

    haha, i wont be doing a factory reset. lol. Yeah, ive got support working on it, so ill see what they say and ill post something on here to the outcome.

  11. #11
    wesleyw's Avatar
    Join Date
    Dec 2005
    Location
    Kingswinford
    Posts
    2,205
    Thank Post
    223
    Thanked 50 Times in 44 Posts
    Blog Entries
    1
    Rep Power
    30

    Re: Problems access Cisco device manager

    Not surprising hardware reset only in case of device failing to work lol have you a backup of the devices settings or at least a printout just in case?

    Wes

  12. #12
    timbo343's Avatar
    Join Date
    Dec 2005
    Location
    Leeds/York area, North Yorkshire
    Posts
    2,942
    Thank Post
    277
    Thanked 261 Times in 188 Posts
    Rep Power
    114

    Re: Problems access Cisco device manager

    From Cisco

    "We are facing this error because PIX Device Manager (PDM) version 3.0(2) is incompatible with Java Plug-in versions 1.4.2_08 and 1.5.0_02 or later. If these Java Plug-ins are used in conjunction with the impacted PDM releases, the application will not load. Changes made in the Java Plug-in 1.4.2_08 and 1.5.0_02 break the existing code loading functionality in PDM. Please refer to the release notes for PDM 3.0(2) for PC/Workstation Requirements.
    http://www.cisco.com/univercd/cc/td/...2.htm#wp109844

    From the above release notes, we can see that PDm 3.0(2) is supported but IE 6.0 with Java Plug-in 1.4.2.

    There are two Workarounds for this issue:
    1. Upgrade to PDM 3.0(4). Since we currently don't have any type of access to the PIX ( console, telnet, SSH...) then we can't upgrade the PDM version.
    2. Downgrade to JAVA version 1.4.2. First you have to uninstall the Java version your machine is running and install JAVA version 1.4.2."

    My next issue will be... i cant get into the console... why not!

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 8
    Last Post: 23rd December 2007, 01:00 PM
  2. Quantum DLT-V4 not in device manager?
    By Andie in forum Hardware
    Replies: 1
    Last Post: 16th November 2007, 03:32 PM
  3. Cisco access point gone weird...
    By AnnDroyd in forum Hardware
    Replies: 6
    Last Post: 19th October 2007, 08:00 AM
  4. Cisco 1240AG + HP IPAQ 2490B = Connection problems
    By Paid_Peanuts in forum Wireless Networks
    Replies: 2
    Last Post: 9th October 2007, 07:56 AM
  5. Device Problems In XP
    By barryfl in forum Windows
    Replies: 5
    Last Post: 20th February 2006, 10:49 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •