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Hardware Thread, Not a good start to the year.... in Technical; Came into work this morning to find this: So now I have no SQL Server and no WDS / SCCM ...
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    Gatt's Avatar
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    Not a good start to the year....

    Came into work this morning to find this:



    So now I have no SQL Server and no WDS/SCCM server.. oh and no AV or Staff Intranet due to SQL being down..

    Now I have to hope that the school will pay for a new HDD and that it recovers with minimal data loss - cannot recall what RAID settings are on the server...

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    as long as its not raid 0 it should run quite happily with 1 drive dead /dying and its a predicted failure dosent mean it has fail just that its expected to fail tbh id chance it but do a full backup asap

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    Hightower's Avatar
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    You mean you don't have it written down somewhere how your servers are configured? If so, big whoopsy

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    rad
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    Quote Originally Posted by Hightower View Post
    You mean you don't have it written down somewhere how your servers are configured? If so, big whoopsy
    I'd be cacking my pants having read your reply if I was Gatt, not helpful now the sh t his hit the fan. (sorry my opinion only)

    I hope its ok for you, I have little knowledge on RAID config I'm afraid, but do hope it works out.

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    Yeah, with Rad here. Whether you are right or wrong, it's not the most helpful of responses.

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    You should be able to drop into the RAID card BIOS at startup, or if you can get into Windows then you may already have RAID monitoring software installed. From there you should be able to see the RAID type, disk layout, HDD status and RAID status (e.g. healthy, degraded, rebuilding, etc.).

    So now I have no SQL Server and no WDS/SCCM server.. oh and no AV or Staff Intranet due to SQL being down..
    How come? From that message on screen I would suggest the server should boot, but is warning you to get ready to swap out a drive. I don't know HP's or their terminology, but I'd guess the server crashed (or has been rebooted), is telling you the array accelerator (RAM/Flash on the RAID card?) has data on it that will now be written to the disks, and one of the disks in the array has a SMART warning.

    Now I have to hope that the school will pay for a new HDD and that it recovers with minimal data loss
    If you have anything other than RAID 0, even a drive failure shouldn't mean data loss, and as long as you replace the drive and it rebuilds before another failure you should have no problems.

    I take it the server isn't under warranty? If it is then you should usually be entitled to a new HDD (HP might get you to run some disk checks first). If the school isn't willing to keep your servers under warranty or let you keep spare parts in stock for swapping out then personally I think you need to have a conversation with management about what their expected level of uptime is. If they want things to keep running properly then they need to support you with the appropriate staff, training and budget. If they aren't bothered about keeping servers running 24/7/365 then look on the bright side - less stress for you.

    Chris

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    Gatt's Avatar
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    Right, update time..

    Powered the server off all day yesterday, so when I came in this morning, I first fired it up into safe mode and it logged on as local admin fine and responsive enough
    No obvious errors from the OS yet so may be in luck here

    Unfortunately it IS indeed RAID 0!

    The failing drive is, however, NOT in the array that the SQL Databases are in (which is RAID1+0) so all I need to do is backup all 200Gb of the Data for that array, get a new HDD which the school are now counting beans for.. rebuild the array (RAID 1+0 at the very least!) and copy the data back over!
    Luckily today is an INSET day so the server wont get much of a hammering....

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    Hightower's Avatar
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    Whether I'm right or wrong, I'm sure Gatt will get through it and come out the other side laughing.

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    Gatt's Avatar
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    @Hightower - I can see where you are coming from with that and yeah, I should have had it written down .. and certainly will be now!!

    Fingers crossed I don't lose the data and dont need any new underwear!

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    SYNACK's Avatar
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    I agree the server should boot if it is just a failed drive, the other message just means that the system lost power uncleanly and stuff was stuch in the battery backed cache. This should write back alright once the system boots. I did have an older system that did hang on this prompt though and thanks to a faulty drive backplane did not write the information back correctly. It still booted but was not healthy so when you do get it back up do a backup.

    The drives should still be under warrenty for the life of the server warrenty assuming the drives were brought with it. Most have a standard three year warrenty so if it is within that time the drive should still be under warrenty also.

    One thing that is completely unrelated but could become important in future is the firmware version of your iLO controller. Some of the hp servers had problems with installing Server 2008 R2 with older versions of iLO firmware (wasted 3 hours of my time) and so if you are looking at upgrading its windows version at any time it would be a good idea to upgrade that when you get the other stuff sorted as it could save you from some nasty hassels in the long run.

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    its worth pointing out that i believe hp by default only cover drives in servers for 1 year now, 3 years is an option (this is what im told by my hod who does the buying) and im not sure when this dates from

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    Quote Originally Posted by sted View Post
    its worth pointing out that i believe hp by default only cover drives in servers for 1 year now, 3 years is an option (this is what im told by my hod who does the buying) and im not sure when this dates from
    thats a new one, they were always covered under the warranty of the Server they were in in the past thats a new one!

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    localzuk's Avatar
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    Quote Originally Posted by sted View Post
    its worth pointing out that i believe hp by default only cover drives in servers for 1 year now, 3 years is an option (this is what im told by my hod who does the buying) and im not sure when this dates from
    Never seen that either, its always been 3 years by default for me!

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    Not any help to this problem but Dell give 5 years standard warranty on all parts in the server at no extra cost

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    Quote Originally Posted by edutech4schools View Post
    Not any help to this problem but Dell give 5 years standard warranty on all parts in the server at no extra cost
    Really...? On the Dell website now and my only option is a 3 year warranty which is 'included in the price' but it is not free. I'm looking at quotes for a 2 year warranty extensions on Dell servers that run anywhere from £300-£500+. Don't get me wrong, an extension will generally cost more than the original warranty (the hardware is older therefore more likely to fail) but Dell (and all server) warranties are expensive in my experience. A 5 year NBD warranty on a Dell server will add significantly to the cost - at least to the best of my knowledge!

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