+ Post New Thread
Results 1 to 13 of 13
Hardware Thread, ASUS are not playing fair. in Technical; ASUS have done the trick that Samsung pulled with the NC30 a couple of years ago - sell a nice ...
  1. #1

    SimpleSi's Avatar
    Join Date
    Jun 2005
    Location
    Lancashire
    Posts
    5,822
    Thank Post
    1,476
    Thanked 593 Times in 445 Posts
    Rep Power
    168

    ASUS are not playing fair.

    ASUS have done the trick that Samsung pulled with the NC30 a couple of years ago - sell a nice device (1000P 10 inch netbook) with plenty of battery life 4400mAh for a reasonable price- then drop the price but ship an inferior battery (2200mAh)

    What's worse, is that once the customer (e.g me) says thats not what I ordered (and different to the previous 16 I've already bought last month) ASUS said yeh we know that our blurb said it was a 4400mAH 3 cell 5 hour battery but everyone knows that you need 6 cells to acheive 4400mAH so you can't complain and make us ship you replacement computers or batteries

    [edit]on 18Nov, ASUS re-considered their approach to the problem and are shipping 6 cell 4400mAh batteries out to me [/edit]

    This is despite my hard working supplier trying their best with them.

    My supplier is now left with the problem of an unhappy customer and left to hang to dry by the manufacturer.

    And 2 of my schools have netbooks sitting in boxes unable to be deployed

    So if your listening Mr ASUS - this is not how to deal with customers and I'll be voting with my (well my 7 schools) wallet in future!
    [edit] but I'll probably buy some more now [/edit]
    [/RANT]

    regards

    Simon
    Last edited by SimpleSi; 18th November 2010 at 04:28 PM.

  2. #2

    Join Date
    Jul 2010
    Location
    Lowestoft
    Posts
    284
    Thank Post
    112
    Thanked 32 Times in 28 Posts
    Rep Power
    0
    hmm , well normally the supplier would take them back as they are not as you requested and they can deal with there asus account manager direct,

  3. #3
    steve_nfi's Avatar
    Join Date
    Nov 2007
    Location
    Central London
    Posts
    290
    Thank Post
    149
    Thanked 24 Times in 20 Posts
    Rep Power
    18
    We had a similar problem with ASUS. We ordered 36 of the new 1215n's through our supplier and just before they were due to be delivered into the country they tried to charge us another £50 per unit above the agreed price. Needless to say we told them to poke it where the sun doesn't shine and went elsewhere.

  4. #4

    Join Date
    Jul 2010
    Location
    Lowestoft
    Posts
    284
    Thank Post
    112
    Thanked 32 Times in 28 Posts
    Rep Power
    0
    its pretty simple Si lol pardon the pun there fella, but if you have ordered a particular specification and recieved a different spec then send the netbooks back, you are fully within your rights as a consumer!

  5. #5
    Disease's Avatar
    Join Date
    Jan 2006
    Posts
    1,099
    Thank Post
    118
    Thanked 70 Times in 48 Posts
    Rep Power
    56
    I just recieved 10 Asus 1000PE's and they all have the 4400 battery. Maybe they dropped the spec on the P due to the PE coming out?

  6. #6

    Join Date
    Jul 2010
    Location
    Lowestoft
    Posts
    284
    Thank Post
    112
    Thanked 32 Times in 28 Posts
    Rep Power
    0
    weird, misco are still supplying the P with a 6 cell

    Asus Eee PC 1005P Netbook PC - Black - Misco.co.uk

  7. #7

    SimpleSi's Avatar
    Join Date
    Jun 2005
    Location
    Lancashire
    Posts
    5,822
    Thank Post
    1,476
    Thanked 593 Times in 445 Posts
    Rep Power
    168
    1005P-BLK009S <> 1001P

    My supplier is providing me with complete replacements but ASUS just washed their hands of the affair[edit] they've now un-washed them [/edit] even though they mis-advertised their product (they said it was 4400mAh and it wasn't )

    Simon
    Last edited by SimpleSi; 18th November 2010 at 04:26 PM.

  8. #8

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,294
    Thank Post
    226
    Thanked 406 Times in 303 Posts
    Rep Power
    162
    Ha, doesn't beat Asus supplying a laptop tablet that had an error in the bios that wouldn't allow the wireless to come on until after log on. They strung us along for about 5 months saying it must be our network, try this fix, try a different wireless point, it is a feature and made that way until finally we had enough and were ready to send it back. They asked us had we applied all the most recent patches and drivers. Of course I had when we first got it & they insisted that I had to check before they would accept it back. Surprise, surprise there was a bios update dated 2 days before that fixed the problem. They then had the balls to try and make out it was our fault for not keeping up to date with fixes!!

  9. #9

    Join Date
    Jul 2010
    Location
    Lowestoft
    Posts
    284
    Thank Post
    112
    Thanked 32 Times in 28 Posts
    Rep Power
    0
    Quote Originally Posted by SimpleSi View Post
    1005P-BLK009S <> 1001P

    My supplier is providing me with complete replacements but ASUS just washed their hands of the affair even though they mis-advertised their product (they said it was 4400mAh and it wasn't )

    Simon
    the 1005P-BLK009S model does have a 4400mAh 11 hr battery 6 cell and is still available in the channel sounds like your supplier might have actually ordered the wrong model sounds like they ordered 100PX-BLK012X lol
    Last edited by TopBanana; 18th November 2010 at 09:42 AM.

  10. #10

    CPLTD's Avatar
    Join Date
    Apr 2008
    Location
    Northamptonshire
    Posts
    4,065
    Thank Post
    1,401
    Thanked 652 Times in 507 Posts
    Blog Entries
    1
    Rep Power
    261
    After speaking with Asus directly I am glad to say they have rushed to the rescue. They have confirmed there was a slight discrepancy with the online spec (which has since been remedied) and they have very very kindly offered replacement 6 cell Hi-Cap units for the netbooks in question.

    Many thanks to all at Asus and to the godlike patience of the OP.

    Joe

  11. Thanks to CPLTD from:

    SimpleSi (18th November 2010)

  12. #11

    SimpleSi's Avatar
    Join Date
    Jun 2005
    Location
    Lancashire
    Posts
    5,822
    Thank Post
    1,476
    Thanked 593 Times in 445 Posts
    Rep Power
    168
    Great news

    Thanks for all your efforts

    regards

    Simon

  13. Thanks to SimpleSi from:

    CPLTD (18th November 2010)

  14. #12

    Join Date
    Jul 2010
    Location
    Lowestoft
    Posts
    284
    Thank Post
    112
    Thanked 32 Times in 28 Posts
    Rep Power
    0
    Glad to hear your supplier got it sorted for you in the end SimpleSi

  15. Thanks to TopBanana from:

    CPLTD (18th November 2010)

  16. #13

    Andrew_C's Avatar
    Join Date
    Sep 2005
    Location
    Winchester
    Posts
    2,990
    Thank Post
    64
    Thanked 379 Times in 289 Posts
    Rep Power
    160
    Quote Originally Posted by TopBanana View Post
    , you are fully within your rights as a consumer!
    My point is moot in this case as Asus have done the decent thing, but for future reference the OP isn't technically a consumer. It is a business contract, and his remedy would be through the law of contract and not consumer legislation.

  17. Thanks to Andrew_C from:

    SimpleSi (18th November 2010)

SHARE:
+ Post New Thread

Similar Threads

  1. Fair comment?
    By Dos_Box in forum General Chat
    Replies: 45
    Last Post: 5th May 2010, 02:46 PM
  2. Teachers Fair Use Policy
    By Spagger in forum School ICT Policies
    Replies: 7
    Last Post: 13th March 2010, 10:17 AM
  3. School Fair
    By Simcfc73 in forum General Chat
    Replies: 5
    Last Post: 21st September 2009, 11:19 AM
  4. [Website] 41 Hilarious Science Fair Experiments
    By mattx in forum Jokes/Interweb Things
    Replies: 4
    Last Post: 4th March 2008, 12:39 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •