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Hardware Thread, Who does your server/network Maintenance? in Technical; Who does your server/network maintenance? What do they do when they do this?...
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    nicholab's Avatar
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    Who does your server/network Maintenance?

    Who does your server/network maintenance? What do they do when they do this?

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    Re: Who does your server/network Maintenance?

    how do you mean, as in manage and maintain? if so..... its all done in house.

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    Re: Who does your server/network Maintenance?

    Me!

    The only think that I tend to farm out is cabling because it is far too tedious and I know a contractor that can do a much neater job than me.

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    Re: Who does your server/network Maintenance?

    Half of our servers are still under warranty the other half are under a maintenance contract in case we can't fix something ourselves quickly. Never had to use it yet but it's there as a backup.

    We use a contractor for cabling who also install extra electrical points if required and the same goes for IWBs and projectors.

    Everything else we do ourselves.

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    Re: Who does your server/network Maintenance?

    *Looks Around*

    Seems that its me!

    Like Ric, I get someone in to do cabling.

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    Re: Who does your server/network Maintenance?

    There's me and another technician that do everything here, including some cabling.

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    Re: Who does your server/network Maintenance?

    Are people allowed to go inside there servers with out breaking your maintenances contract? We have an RM network and maintenance contract and if you go inside a server you the break the contract. RM apparently come in and do a health check on the servers/network yearly.

    If you do your own stuff how do you do it?

    I am a young network tech who is mad wanting to do our own thing with out RM not all may be just some parts?

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    Re: Who does your server/network Maintenance?

    All our server maintenance is done by the team here (mainly myself) The main domain controllers and storage server are fairly new and have 2 1/2 yrs warrenty remaining on them. A couple of the others are still under warrenty until later this year, and I think a couple of them may be out of warrenty now, although these run non-essential services.

    Some cabling we do, some cabling we contract out depends on the complexity of the job. All our switch gear and cabinets are wired by myself.

    mike

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    Re: Who does your server/network Maintenance?

    Servers are designed to be opened up, so they can be upgraded and cleaned.
    We do a yearly shutdown for cleaning and upgrade if necessary.
    Sad that you have a managed contract already, how much do you pay RM for their dusting services?

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    maniac's Avatar
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    Re: Who does your server/network Maintenance?

    Quote Originally Posted by nicholab
    Are people allowed to go inside there servers with out breaking your maintenances contract? We have an RM network and maintenance contract and if you go inside a server you the break the contract. RM apparently come in and do a health check on the servers/network yearly.

    If you do your own stuff how do you do it?

    I am a young network tech who is mad wanting to do our own thing with out RM not all may be just some parts?
    We have HP pro-reliant servers here, if you get a problem with them quite often HP send you the part and expect you to fit it yourself, unless it's a catastrophic failure in which case they might send an engineer.

    Our network is custom built by the team here. Essentially it is a normal Server 2003 active directory network (with a lot of tweeks) running a program called ranger over the top (for the students) which allows further locking down of a workstation together with logging and some other neat features. You'll find underneath all the fancy web interfaces and custom programs, your RM network is essentially the same.

    I would stongly advise against going without the backing of one of the big companies unless you have a good strong and experienced team. Without one of the companies such as RM or Viglen supporting the system, if it all goes wrong there's no one else to blame except the person who designed it. I've seen many a job lost because custom built network systems have failed to deliver.

    Mike

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    Re: Who does your server/network Maintenance?

    We do all of our own stuff, including cabling, maintenance upgrades etc.

    I've spoken to our account manager at dell, and he's quite happy for us to open them up, in the past he's sent out psus, drives etc for machines under warranty and we've repaired them ourselves - quicker than waiting for an engineer and he saves money...seems reasonable

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    Re: Who does your server/network Maintenance?

    As with a few people above, we do it all ourselves, including all the peripheries (cabling, trunking, network points, power points etc)

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    nicholab's Avatar
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    Re: Who does your server/network Maintenance?

    The service cost lots of money I am sure it about of £5k or more but I am not NM. I which we could run on Dell or HP hardware as kind of kit always gets good reviews.

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    Re: Who does your server/network Maintenance?

    We maintain both hardware and software on the servers and all other networked devices. We also repair out of warranty cabling, but the rest is done by contractors, which is a shame considering I quite enjoy cabling; perhaps I'm in the wrong job :P

    Our 'support' from NetLINC ends at the router and we don't have any other hardware / software support contracts.

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    Re: Who does your server/network Maintenance?

    My technician and I maintain everything here. Even if something is still udner warranty I can get NEC etc... to send out parts for us to replace sure saves them on sending someone out.

    Servers we open up and clean etc... with no problems.

    Ben

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