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Hardware Thread, Who does your server/network Maintenance? in Technical; We do everything apart from fibre. For new builds, we may get the contractor to flood wire the place, but ...
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    Re: Who does your server/network Maintenance?

    We do everything apart from fibre. For new builds, we may get the contractor to flood wire the place, but this depends on past experiences with $contractor.

    Servers are under warranty, and manufacturers don't mind us swapping the parts ourselves, even with the leased stuff.

    If it's just a disk, we'll swap it ourselves - for server mobos and the like, we get a Dell bloke onsite by 11am next day.

    They're fine with us adding extra hardware to a box as well, with the caveat that they aren't expected to support the added hardware.

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    Re: Who does your server/network Maintenance?

    5k seems quite steep for a 'maintenance check' given that most servers have built-in healthcheck software and any decent operating system will email the admin potential faults. software like cacti and nagios do the same for networks. Ultimately we'll all be in this position, as the government puts more money 'into education' or rather into private contractors hands. I guess in a small school it would be cheaper to have the contract rather than employ a tech.

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    Re: Who does your server/network Maintenance?

    Quote Originally Posted by nicholab
    Are people allowed to go inside there servers with out breaking your maintenances contract? We have an RM network and maintenance contract and if you go inside a server you the break the contract. RM apparently come in and do a health check on the servers/network yearly.

    If you do your own stuff how do you do it?

    I am a young network tech who is mad wanting to do our own thing with out RM not all may be just some parts?
    That's interesting, when a technician from rm came out to replace a backup tape drive, he said it was a bit dusty, and we should take the side off and spray some presurised air into it! This was while it was still under warranty.

    Most companies seem to say to us "if it isn't obvious you've been in it, it doesnt matter".

    Chris

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    Re: Who does your server/network Maintenance?

    Quote Originally Posted by nicholab
    Are people allowed to go inside there servers with out breaking your maintenances contract? We have an RM network and maintenance contract and if you go inside a server you the break the contract. RM apparently come in and do a health check on the servers/network yearly.

    If you do your own stuff how do you do it?

    I am a young network tech who is mad wanting to do our own thing with out RM not all may be just some parts?
    I would check that out as far as aware yes can open server up but then if you go and break it can see that would be your responsibility.

    What are you wanting to do?

    Russ

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    Re: Who does your server/network Maintenance?

    Put SCSI card in RM NAS box for back up solution so an external autoloader could be connected. I did phone up RM but they could source a card but I could not put it in myself

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    Re: Who does your server/network Maintenance?

    how much did they quote for installation?

    Chris

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    Re: Who does your server/network Maintenance?

    At least £200 + more engineer visit for day. Last guy we had did not know that they put RAID SATA drives in a server (NAS). That was when a failed disk needed replacing.

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